Eligibility Intake Specialist

State of South Carolina; Cayce (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision

Long-term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

Parental Leave

Deferred Compensation

State Retirement Plan and ORP

Job summary

State of South Carolina invites applicants for Eligibility Intake Specialist in Cayce to support eligibility determinations. The role involves intake coordination, client communication, and accurate documentation in the electronic health record system.

The position emphasizes confidential handling, independent work, and teamwork to ensure timely processing of referrals and eligibility reviews in a public sector environment.

Qualifications

• High school diploma or GED with relevant program experience.
• Bachelor's degree may substitute for required experience.
• Knowledge of general office practices and confidentiality handling.

Responsibilities

• Coordinate receipt and processing of referrals for eligibility.
• Explain intake process and gather preliminary information from applicants.
• Maintain case documentation and update electronic records.
• Request and organize records; follow up with applicants and providers.
• Facilitate next steps by coordinating with reviewers and evaluators.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Independent work

Education

High school diploma or GED

Bachelor's degree substituted for experience

Job description

Are you passionate about making a real difference in people's lives? Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking four (4) Eligibility Intake Specialists who are motivated to support individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

The Eligibility Intake Specialist provides administrative and program support for the eligibility determination process by coordinating intake activities, communicating with applicants and caregivers, and maintaining accurate case documentation. The position ensures referrals are processed efficiently and required information is collected and documented to support timely eligibility review and access to services.

This role:

• Coordinates receipt and processing of referrals for eligibility determination. Prepares and distributes intake packets to applicants or caregivers. Initiates contact with applicants, caregivers, and referral sources to explain the intake process and gather preliminary information needed to begin eligibility determination.
• Maintains ongoing communication to support timely completion of required intake activities. Prepares case status notifications, including incomplete determinations and case closures, in accordance with established procedures.
• Maintains accurate and up-to-date case documentation in the electronic health record system. Records case notes, tracks applicant contacts, and ensures all case activities are properly documented according to agency standards.
• Requests, receives, and organizes records and supporting documentation required for eligibility review. Follows up with applicants, caregivers, and external providers to obtain outstanding records and uploads all documentation into the electronic record system.
• Coordinates next steps in the eligibility review process by facilitating communication with file reviewers and evaluation staff when additional assessment are required.
• Other duties as assigned.

These positions are located at BHDD's Central Office in Cayce, SC.

A high school diploma or GED and relevant program experience. A bachelor's degree may be substituted for the required program experience. Knowledge of general office practices, customer service principles, and administrative support procedures. Basic knowledge of record management and handling of confidential or sensitive information. Ability to communicate effectively both verbally and in writing with applicants, caregivers, professionals, and community partners. Ability to explain procedures, gather information, and provide clear instructions in a professional and supportive manner. Skill in operating standard office equipment and computer systems, including email, word processing, and electronic databases. Ability to learn and apply agency procedures, eligibility process, and documentation requirements. Ability to exercise sound judgment, attention to detail, and problem-solving skills when reviewing information, identifying missing documentation, and coordinating next steps in the intake process. Ability to work independently while collaborating with team members and other staff.

Employment Contingency:

Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General “List of Excluded Individuals/Entities” screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials. We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, whichcause us to conclude, at our sole discretion, that you are not suited for the position.

Immunization:

If this position requires the applicant to work directly with consumers of the South Carolina Department of Behavioral Health and Developmental Disabilities, tuberculosis (TB) skin or blood testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.

State Disaster Plan:

In accordance with the State's Disaster Plan, which includes hazardous weather, employees of the South Carolina Department of Behavioral Health and Developmental Disabilities may be required to work in times of an emergency or disaster.

Employee Referral:

The South Carolina Department of Behavioral Health and Developmental Disabilities supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resources for further information.

Supplemental Questions:

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The South Carolina Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for FTE positions that includes:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)