Eligibility Examiner - HELPS PROGRAM*

Credit Bureau Of Vernon County; Helps (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

The New York State Department of Social Services seeks an Eligibility Examiner level professional to follow regulations and departmental protocols in delivering Temporary Assistance services. You will interview customers, open and update cases, and monitor changes to re-evaluate eligibility while maintaining detailed automated case records.

Supervision may extend to Eligibility Clerks and support staff. You will operate within established rules to ensure accurate classifications and payments,

Qualifications

• Experience interviewing customers and opening new cases.
• Ability to determine eligibility per program rules.
• Ability to exercise independent judgment within prescribed rules, policies and procedures.

Responsibilities

• Interview customers and open new cases to determine eligibility for assistance.
• Monitor cases for changes and re-evaluate ongoing eligibility.
• Maintain detailed automated case documentation using management databases.

Skills

Interviewing

Records management

Independent judgment

Tools

Database systems

Job description

Under general supervision, an incumbent of this class follows established laws, rules, policies as set forth by the New York State Department of Social Services as well as all departmental protocols relating to the delivery of Temporary Assistance services in determining initial categorical classification and financial eligibility for the various programs and services the department provides. Responsibilities involve interviewing customers, opening new cases, working with customers on achieving self-sufficiency goals, and regularly monitoring and taking action upon any change in a case to re-evaluate categorical classification, income maintenance and continued financial eligibility. Incumbents use a variety of management database systems to keep detailed automated records on all actions taken on cases, and follow established protocols with regard to case documentation and maintenance. This level is distinguished from Eligibility Clerk in that only the Eligibility Examiner or higher level eligibility staff has the authority to make eligibility determinations and redeterminations, compute and authorize customer budgets, and open, close, or reopen cases. Incumbents are expected to exercise independent judgment in planning and carrying out assignments within prescribed rules, policies and procedures. Supervision may be exercised over Eligibility Clerks and clerical support staff. Guidance and instruction to co-workers and subordinate staff is provided on an on-going basis. Does related work as required.

*THE DEPARTMENT OF CIVIL SERVICE HAS DEVELOPED A HIRING PROGRAM THAT STREAMLINES THE APPOINTMENT PROCESS TO ALLOW AGENCIES TO HIRE DIVERSE, QUALIFIED PERMANENT EMPLOYEES QUICKLY AND WITHOUT EXAMINATIONS. EMPLOYEES HIRED UNDER THE HELP PROGRAM WILL BE APPOINTED ON A PERMANENT BASIS. THE HIRING FOR EMERGENCY LIMITED PLACEMENT (HELP) PROGRAM TEMPORARILY REMOVES THE CIVIL SERVICE EXAM REQUIREMENT FOR THIS TITLE.*