ELIGIBILITY DETERMINATION SPECIALIST - 10202026- 81862

State of Tennessee

Dover (TN)

On-site

USD 36,000 - 46,000

Full time

5 hours ago

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Job summary

State of Tennessee is seeking an Eligibility Specialist in Dover, TN to learn and perform eligibility determinations for SNAP and TANF. The role focuses on interviewing customers, gathering verifications, and applying federal and state guidelines under supervision.

You will develop case management skills, assess income and expenses, and support customers through the application process while maintaining confidentiality and accuracy in records.

Qualifications

Bachelor's degree.
Qualifying full-time professional eligibility determination experience may substitute for education year-for-year.
Two years of full-time para-professional experience as an Eligibility Assistant or State contractor may substitute for the required education.
Applicants must complete a criminal history disclosure form and supply a fingerprint sample.

Responsibilities

Lears to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs.
Learns to provide case management for initial and ongoing eligibility and customer changes.
Learns to calculate monthly income and expenses for budgeting.
Documents information using a computerized case record or paper files.
Ensures accurate receipt of entitled benefits by reviewing data from customers and systems while maintaining confidentiality.
Assists customers with the application process and scheduling appointments.
Reviews program policy and explains eligibility and ongoing responsibilities to customers.
Identifies services and makes referrals to promote self-sufficiency.

Skills

Mathematics

Active Learning

Complex Problem Solving

Time Management

Deductive Reasoning

Inductive Reasoning

Problem Solving

Written Comprehension

Tech Savvy

Decision Quality

Effective Communication

Instills Trust

Education

Bachelor's degree

Tools

Computer

Printer

Calculator

Office Equipment

Job description

State of Tennessee Job Information

Opening Date/Time 10/20/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 10/20/2026 12:00AM Central Time

Closing Date/Time 11/02/2026 11:59PM Central Time

Salary (Monthly) $3,261.00 - $4,081.00

Salary (Annually) $39,132.00 - $48,972.00

Job Type Full-Time

City, State Location Dover, TN

Department Human Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, STEWART COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

This is an on-site position

For More Information, Visit The Link Below

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0022883_EC1_Stewart_11226.pdf

Qualifications

Education and Experience:

Bachelor's degree.

Substitution of Experience for Education:

Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.

Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Necessary Special Qualifications:

Applicants for this class must:

Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This classification differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.

An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; 'unacceptable' or 'needs improvement' performance ratings during the training period will result in automatic demotion or termination.

Responsibilities

Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person.
Learns to calculate monthly income and expenses to ensure accurate budgeting.
Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality.
Learns to assist customers with the application process and scheduling appointments.
Learns to review and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
Learns to assess customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
Learns to develop and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.

Competencies (KSA's)

Competencies