Eligibility Associate TSEP/CRT

State of Georgia; Albany, Northern (GA, KY); Hybrid; USD 26,000 - 35,000; Full time

Benefits offered by this job

Training opportunities

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount programs

Telework opportunities

Job summary

The State of Georgia is hiring an Eligibility Associate in Albany, GA for the DFCS/OFI team. You will perform general office duties, screen and register TANF-related applications, and provide support to clients and partners while using standard government systems and Microsoft Office.

Benefit's package includes retirement plans, holidays, leave, and telework options where applicable. This is a time-limited, non-negotiable salary position aligned with TANF program funding.

Qualifications

• High school diploma or GED AND six months of experience providing customer support or technical assistance.
• Preference will be given to candidates with proficiency in Microsoft Office (Word and Excel).

Responsibilities

• Performs general office management duties such as keyboarding, filing, and handling correspondence.
• Provides or coordinates services to clients, families and partners calling or visiting the local office.
• Provides follow-up and/or customer service to resolve issues.
• Receives and routes telephone communications as required.
• Screens and registers applications for OFI Eligibility programs.
• Routinely uses electronic application systems and documents imaging.
• Maintains confidential records and uses Microsoft Office to perform daily tasks.
• Performs other professional responsibilities as assigned.

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Associate TSEP/CRT

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Associate TSEP/CRT

Agency:

Family and Children Services, Division of

Job Requisition ID:

JR0000003409

Shift:

Day (United States of America)

Compensation Details:

$30,700

Job Description:

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service.The DHS' Division of Family & Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several positions as an Eligibility Associate, reporting to an Eligibility Specialist Supervisor. This position is located in Albany, Dougherty, County.

What we offer.Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

The Temporary Assistance for Needy Families (TANF) subsidized program is a state work experience program designed to provide those who meet TANF eligibility requirements with real life work experience. Interested applicants are not required to currently or have ever received TANF benefits; just meet the eligibility requirement. TANF eligibility requirements are one qualifying child under the age of 18 and gross household income under the 300% Federal Poverty Level guideline for household size. This program is not geared for long term employment. These positionstime-limitedand based on available funding.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Roles and Responsibilities:

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.

• Provides / coordinates services to clients, families and partners that call or visit the local office.

• Provides follow-up and /or customer service to resolve any issues

• Receives and routes telephone communications as required

• Screens and registers applications for all OFI Eligibility programs offered as required

• Routinely uses electronic application, Document Imaging, and eligibility systems.

• Maintains confidential records

• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.

• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GED AND six months of experience providing customer support or technical assistance.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the TANF eligibility requirements, the minimum qualifications and demonstrates some or all the following skills/experience:

• Proficiency in Microsoft Office, to include Word and Excel and/or standard software applications typically used in a corporate office environment.

Additional Information:

For more detailed information about the Georgia Department Human Services visithttps://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.

• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.

• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].

• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).

• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.

• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and six (6) months of related customer contact/interaction experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.