Eligibility Associate - District 5

State of Georgia; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Training opportunities

401(k) retirement plan

457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision coverage

Life insurance

Employee discount programs

Telework opportunities

Job summary

The State of Georgia is seeking an Eligibility Associate for District 5 within the Department of Human Services. You will perform office duties, assist clients and partners, handle inquiries, and process eligibility applications with confidentiality and accuracy.

Join a comprehensive benefits program including holidays, leave, retirement plans, and telework opportunities depending on position. Applications reviewed continuously; salary is non-negotiable.

Qualifications

• High school diploma or GED, and six months of related customer contact experience.
• Experience in customer contact/interaction.
• Two years of clerical experience involving customer contact is preferred.

Responsibilities

• Performs general office management duties: keyboarding, filing, correspondence management.
• Provides or coordinates services to clients, families and partners who call or visit the local office.
• Receives and routes telephone communications for the county office.
• Provides follow-up and/or customer service to resolve issues.
• Screens and registers applications for OFI Eligibility programs.

Skills

Customer service

Clerical tasks

Microsoft Office

Telephone etiquette

Education

High school diploma or GED

Tools

Microsoft Office Suite

Document Imaging

Eligibility systems

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Associate - District 5

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Eligibility Associate - District 5

Agency:

Department of Human Services

Compensation Details:

$30,700

Job Description:

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. DFCS/OFI is seeking candidates for the position of Eligibility Associate . These positions reports to an OFI Supervisor for District 5.

(click here to view district map )

What we offer.Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Positions are open to internal and external candidates.

As a continuous recruitment posting, applications will be reviewed on an ongoing basis. Qualified applicants may be considered and hired as positions become available. We encourage interested applicants to apply even if there is not an immediate opening at the time of submission.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Roles and Responsibilities:

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides / coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications as required for the county office.
• Provides follow-up and /or customer service to resolve any issues.
• Receives and routes telephone communications as required .
• Screens and registers applications for all OFI Eligibility programs offered as required .
• Routinely uses electronic application, Document Imaging, and eligibility systems .
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GEDAND(6) six months related customer contact experience which involved customer contact/interaction experience.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two ( 2 ) years of clerical experience which involved customer contact/interaction.
• One (1) year at the most immediate lower-level position Customer Service Associate 1 (GSS 090 ) or position equivalent.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and six (6) months of related customer contact/interaction experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.