Eligibility Assistant - Front Desk

Knowledge Services; Chicago (IL); On-site; USD 39,950,400 - 45,460,800; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Promotion potential

Job summary

Knowledge Services is seeking an Eligibility Assistant for the Division of Family Resources (DFR). This on-site role provides general office support, welcomes visitors, reviews client information, and assists with applications for TANF, SNAP, and Medicaid.

You will deliver outstanding customer service to clients and staff, handle paperwork, schedule appointments, scan documents, and maintain daily activity reports.

Qualifications

• Desire to help others in a public-facing role.
• Strong customer service background with client interaction.
• Ability to maintain confidentiality of client information.
• Calm handling of conflicts and stable, reliable performance.
• Demonstrated reliability and dependability in work.
• Ability to multitask in a busy front-desk environment.
• Proven job stability with steady employment history.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications and scheduling.
• Scan documents into client case file and maintain equipment.
• Answer and direct incoming calls; maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service

Ability to maintain confidentiality

Handle conflict calmly

Reliable and dependable

Ability to multi task

Proven job stability

Education

High School diploma or equivalent

Job description

Overview

THIS POSITION IS LOCATED IN ENGLISH, IN.

Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth - in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person's endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $14.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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