Eligibility Advisor I - Temporary - VIC

Texas Health and Human Services; Laredo (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A state health services agency in Laredo, TX, is seeking an Eligibility Advisor I to assist citizens in need of public assistance programs. This temporary position offers formal training, with responsibilities including interviewing applicants, evaluating data, and authorizing benefits. Candidates should have strong communication skills and some customer service experience. The role promotes a dynamic team environment focused on customer service and is eligible for telework.

Benefits

Comprehensive benefits package

Opportunities for career advancement

Eligible for telework

Qualifications

• High School Diploma or GED equivalent is required.
• One year of customer service experience with public contact preferred.
• Experience interviewing clients and gathering personal information.

Responsibilities

• Interview applicants to determine financial eligibility for programs.
• Evaluate data and enter information into a computer-based system.
• Compute and authorize benefits based on eligibility determination.

Skills

Fact-finding techniques

Communication skills

Basic arithmetic functions

Time management

Computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Overview

Date: Sep 29, 2025
Location: LAREDO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. HHSC offers a comprehensive benefits package and opportunities for career advancement.

Functional Title: Eligibility Advisor I - Temporary - VIC

Job Title: Eligibility Advisor I

Agency: Health & Human Services Comm

Department: Ops Virtual Interviewing Ctrs

Posting Number: 9745

Closing Date: 10/13/2025

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-B-13

Salary Range: $2,953.25 - $4,365.66

Pay Frequency: Monthly

Shift: Day

Telework: Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Temporary

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: LAREDO

Job Location Address: 500 E MANN RD STE B4

Other Locations: MOS Codes: No military equivalent

Brief Job Description

This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

Responsibilities (Essential Job Functions)

As an Eligibility Advisor I, you will receive paid, formal training to perform the following essential job functions:

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• Perform other duties as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Knowledge, Skills And Abilities (KSAs)

In addition to the above listed functions, the following knowledge, skills, and abilities are needed:

• Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

Education
High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Experience
One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

Additional Information

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

This posting may be used to fill positions in other locations within the region. Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified. For more information see the Texas State Auditor’s Military Crosswalk resources.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.

Telework Disclaimer

This position may be eligible for telework. All HHS positions are subject to state and agency telework policies in addition to supervisor discretion and business needs.