Eligibility Advisor I - Temporary

FALL CREEK FARM & NURSERY; Midland (TX); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement

Job summary

Texas Health and Human Services Commission (HHSC) seeks an Eligibility Advisor I for a temporary role in Midland, TX. You will be trained to interview applicants, gather information, and determine financial eligibility for public assistance programs.

Role requires data entry, benefit computation, and adherence to state regulations. Strong communication and multitasking in a fast-paced environment are essential, with potential overtime and weekend work.

Qualifications

• Requires High School Diploma or GED.

Responsibilities

• Interview applicants to determine financial eligibility.
• Evaluate data to enter into eligibility system.
• Compute and authorize benefits based on eligibility.
• Process work per regulations and procedures.
• Perform other duties as assigned.

Skills

Interviewing

Data entry

Regulations knowledge

Arithmetic

Time management

Communication

Microsoft Office

Education

High School Diploma or GED

60 college hours preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Career Opportunities: Eligibility Advisor I - Temporary (20195)

Posting ID20195-Posted08/17/2026-Health & Human Services Comm-TW Reg 02/09 EOAPD-Community and Social Services-a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

• Functional Title: Eligibility Advisor I - Temporary
• Job Title: Eligibility Advisor I
• Agency: Health & Human Services Comm
• Department: TW Reg 02/09 EOAPD
• Posting Number: 20195
• Closing Date: 08/31/2026
• Posting Audience: Internal and External
• Occupational Category: Community and Social Services
• Salary Range: $2,953.25-$4,365.66
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-13
• Shift: Day
• Additional Shift: None
• Telework:
• Travel: Up to 10%
• Regular/Temporary: Temporary
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility Location:
• Job Location City: MIDLAND
• Job Location Address: 3401 NORTH A ST
• Other Locations: None
• MOS Codes: No military equivalent

Brief Job Description:

This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high‑performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best‑in‑class customer service to clients and stakeholders.

Our staff are well organized, able to multi‑task, possess the ability to learn policy regulations, able to thrive in a challenging, fast‑paced, and evolving environment, have good communication skills, a positive attitude, strong work‑ethic and a desire to help others. If you also possess these skills, then we are looking for you.

Essential Job Functions (EJFs):

As an Eligibility Advisor I, you will receive paid, formal, training to perform the following essential job functions:

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
• Perform other duties, as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

Knowledge, Skills and Abilities (KSAs):

In addition to the above listed functions, the following knowledge, skills, and abilities are needed:

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.

Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Applicants must meet the following education and experience requirements:

Education:

High School Diploma or GED equivalent is required.

Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Experience:

One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.

Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.

Additional Information:

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

This posting may be used to fill positions in other locations within the region, as vacancies occur.

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants selected for hire will be required to pass a fingerprint criminal history background check.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre‑Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.