ELI Communications Liaison

Lexitas; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Paid holidays

Maternity leave

Baby bonding leave

Military leave

Job summary

Lexitas is seeking a highly organized Enhanced Location Identification Specialist to join the ELI team as a key liaison between our Enhanced Location Identification team, clients, and Records business units. This role is ideal for a detail-oriented researcher who enjoys solving complex information challenges, building strong client relationships, and contributing to revenue growth.

As a critical member of our operations team, you will leverage your research expertise, communication skills, and

Qualifications

• Minimum of one year in the legal services industry.
• Experience conducting research and managing client communications.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to handle confidential information and maintain data accuracy.
• Experience working in a deadline-driven environment with multiple priorities.

Responsibilities

• Serve as primary liaison between the ELI team, clients, and Records units.
• Monitor multiple email inboxes and provide prompt, professional responses.
• Provide high-level client support and maintain strong relationships.
• Proofread and distribute client communications for accuracy and professionalism.
• Research and verify provider and facility affiliations and addresses.
• Utilize Lexitas systems and databases; track metrics and update reports daily.
• Support data management and process improvements to boost efficiency.
• Collaborate with Account Managers and cross-functional teams to meet client objectives.

Skills

Research

Client communications

Excel

Data accuracy

Deadline-driven

Confidential information handling

Tools

Microsoft Office

Excel

Job description

ELI COMMUNICATIONS LIAISON:

Lexitas provides legal support services where detail-oriented, proactive communicators excel at research, client engagement, and accuracy.

LOCATION:

This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop.

PAY RATE:

$20/hr

BENEFITS:

Medical, dental, and vision coverage; 401(k) with company match; paid time off and paid holidays, company paid maternity, baby bonding and military leave.

Join a High-Growth Legal Services Leader

ABOUT THE ROLE:

Lexitas is seeking a highly organized, client-focused Enhanced Location Identification Specialist to serve as a key liaison between our Enhanced Location Identification (ELI) team, clients, and Records business units. This role is ideal for a detail-oriented researcher who enjoys solving complex information challenges, building strong client relationships, and contributing to revenue growth.

As a critical member of our operations team, you will leverage your research expertise, communication skills, and knowledge of internal systems to identify provider and facility affiliations, maintain accurate records, and deliver exceptional service to both internal and external stakeholders. Success in this position requires attention to detail, strong problem-solving abilities, and the ability to collaborate across multiple departments in a fast-paced environment.

Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally.

KEY RESPONSIBILITIES:

• Serve as the primary liaison between the Enhanced Location Identification team, clients, and Records business units.
• Monitor and manage multiple email inboxes while ensuring prompt and professional responses.
• Provide high-level client support and maintain strong client relationships.
• Proofread and distribute client communications to ensure accuracy, consistency, and professionalism.
• Conduct detailed research to identify affiliations between healthcare providers and facilities.
• Research and verify provider and facility addresses, contact information, and related data.
• Utilize and maintain knowledge of all Lexitas operating systems and databases.
• Track performance metrics and update spreadsheets and reports on a daily basis.
• Support operational efficiency through data management and process improvements.
• Collaborate with Account Managers and cross-functional teams to meet client expectations and business objectives.
• Assist with presentations, coaching, and training initiatives as needed.
• Perform additional duties and special projects as assigned.

WHAT YOU’LL BRING:

• Minimum of one (1) year of experience in the legal services industry required.
• Experience conducting research, managing client communications, or supporting operational workflows preferred.
• Demonstrated proficiency with Microsoft Office applications, including Excel.
• Proven ability to manage confidential information and maintain data accuracy.
• Experience working in a deadline-driven environment with multiple competing priorities.

QUALIFICATIONS:

• Minimum of one (1) year of experience in the legal services industry required.
• Experience conducting research, managing client communications, or supporting operational workflows preferred.
• Demonstrated proficiency with Microsoft Office applications, including Excel.
• Proven ability to manage confidential information and maintain data accuracy.
• Experience working in a deadline-driven environment with multiple competing priorities.

SUPERVISORY RESPONSIBILITIES:

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

none

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position may require periodic travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at [e-mail] for assistance. All other applications must be submitted online.