Elevator Installation Technician

Accelera; Sarasota (FL); On-site; USD 60,000 - 70,000; Full time

Job summary

Accelera in Sarasota, FL is seeking an Elevator Installation Technician to join our technical training and support team. The role involves frequent travel (approximately 75%), hands-on installation guidance, and delivering educational sessions at dealer sites and our local facility.

Ideal candidates have 1–2 years in a customer-facing tech environment or 4+ years in equivalent roles, plus an Associate degree or trade certification. Salary ranges from $60,000 to $70,000 with a flexible schedule.

Qualifications

• 1–2 years in a customer-facing environment with technical products.
• Associate degree or trade certification, or 4+ years of equivalent experience.

Responsibilities

• Facilitate educational sessions via virtual platforms or on-site at our Sarasota, FL facility.
• Provide email and phone support for product inquiries, service, and installation.
• Lead field and facility training for elevator and homelift product lines.
• Process repair parts requests and sales orders to maintain inventory accuracy.
• Assist in creating and refining technical documentation and training resources.
• Travel to dealer sites and provide hands-on guidance as needed.

Skills

Technical communication

Public speaking

Written & verbal skills

Digital training tools

Office & Google Workspace

Elevator systems knowledge

Mechanical & electrical knowledge

Read schematics

Travel readiness

Driver's license

Dealer support

Education

Associate degree or trade certification

Tools

Google Workspace

Microsoft Office

Video/Webinar tools

Job description

We are currently looking for an Elevator Installation Technician. This position offers a flexible schedule and a salary range of $60,000 to $70,000. Candidates may reside outside of our immediate area, as this role requires approximately 75% travel.

We are currently looking for an Elevator Installation Technician. This position offers a flexible schedule and a salary range of $60,000 to $70,000. Candidates may reside outside of our immediate area, as this role requires approximately 75% travel.

Your Impact

As a vital member of our technical training and support department, you will facilitate virtual and in-person instruction, visit dealer sites, and provide high-level troubleshooting assistance. This role is highly interactive and requires a candidate who is comfortable with frequent travel and hands-on technical guidance.

Primary Responsibilities

• Facilitate educational sessions through virtual platforms, on-site dealer visits, or at our Sarasota, FL facility.
• Provide comprehensive assistance via email and phone regarding product inquiries, service, and installation.
• Help ensure high-quality installations by leading field and facility training for our elevator and homelift product lines.
• Streamline the repair process by generating sales orders and managing return material authorizations.
• Contribute to the accuracy and clarity of our technical documentation and training resources.
• Assist the broader technical and training teams with specialized projects to improve overall operational efficiency.

Key Accountabilities

• Translate intricate technical information into easily understandable concepts for diverse audiences.
• Maintain clear and professional interpersonal communication through both written and verbal channels.
• Demonstrate confidence and poise when presenting to small groups.
• Utilize modern training methodologies, including interactive learning, video, and webinar tools.
• Apply proficiency in digital platforms, specifically Microsoft Office, Google Workspace, and general web navigation.
• Demonstrate a comprehensive grasp of elevator, vertical platform lift, and homelift technologies.
• Maintain a solid working knowledge of mechanical and electrical system operations.
• Analyze the homelift market landscape, with a focus on shaftless models and common end-user challenges.
• Interpret and read technical schematics accurately.
• Manage complex travel logistics and remain available for trips lasting two weeks or more.
• Effectively organize and prioritize multiple incoming customer support requests.
• Hold a valid driver’s license and maintain flexibility for travel on short notice.
• Help foster strong dealer relationships by providing exceptional support and resolving installation or service concerns through various communication channels.
• Lead and support field and facility training initiatives to ensure team success.
• Provide essential support to the technical and training departments.
• Process repair part requests and sales orders to maintain inventory accuracy.
• Deliver detailed information regarding product applications and services to our partners.
• Participate in the creation and refinement of technical documentation.

Experience & Education

We require 1 to 2 years of experience in a customer-facing environment, preferably involving technical products. Candidates should possess an Associate degree or a relevant trade certification, or alternatively, 4 or more years of equivalent professional experience.

Skills & Qualifications

• Clearly articulate complex technical details to ensure user understanding.
• Speak with confidence and authority in front of small groups.
• Communicate effectively using strong written and verbal skills.
• Leverage digital tools like video, webinars, and interactive media to enhance learning.
• Navigate the Google platform and Microsoft Office Suite with ease.
• Apply deep knowledge of elevator, homelift, and vertical platform lift systems.
• Utilize a working knowledge of mechanical and electrical systems to troubleshoot issues.
• Read and interpret technical schematics to support installation and service.
• Maintain high organizational standards to manage travel and prioritize customer needs.
• Possess a valid driver’s license and demonstrate a willingness to travel as required.
• Ensure dealer satisfaction by providing expert support and interpreting service or installation needs through phone, email, and in-person interactions.