Elevator Greeter

Sports Careers; Miami (FL); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Miami HEAT and Kaseya Center are seeking outgoing, guest-focused individuals to deliver a best-in-class Premium Guest Experience. As an Elevator Greeter, you will welcome fans, VIPs, and premium members, guiding them to seating and premium areas with a polished, professional approach.

You will provide concierge-style information about arena amenities, respond to inquiries about experiences, and help maintain a safe, elevated environment consistent with the Miami HEAT guest standards.

Qualifications

• Excellent guest service and professional demeanor.
• Ability to communicate clearly with guests and team members.
• Comfort with assisting guests at entry points and directing them to locations.

Responsibilities

• Warmly welcome guests at key entry points with a polished, hospitality-forward approach.
• Assist guests with directions to seating or Premium Areas and provide a gracious closing message.
• Provide concierge-style information about arena services and amenities.
• Respond to guest inquiries about in-game experiences and events with warmth and attentiveness.
• Maintain a safe, organized environment reflecting elevated guest standards.
• Support seamless guest flow by guiding movement to elevators and designated areas.

Skills

Guest Services

Hospitality

Customer Experience

Communication

Problem Solving

Job description

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to deliver a best-in-class, Premium Guest Experience.

As an Elevator Greeter, you are a frontline ambassador and one of the first welcoming faces our guests—fans, VIPs, and premium members—encounter. Your polished presence, professionalism, and hospitality mindset bring our Common Purpose to life: Uniting and Empowering People to Create Extraordinary Moments.

You will play a critical role in creating seamless, elevated interactions by guiding guests, supporting premium access areas, and anticipating needs at key entry and elevator locations.

Essential Duties

• Warmly welcome guests at key entry points, including the P2 Garage, Premium Areas, and Accessible Entrances, with a polished, professional, and hospitality-forward approach


• Assist guests with directions to their seating sections and/or Premium Areas using an open palm and outstretched arm to guide them to their next destination, followed by a gracious closing greeting encouraging them to enjoy the game and/or event


• Provide accurate, concierge-style information about arena amenities such as ATMs, Reverse ATMs, Guest Experience locations, Retail locations, Food & Beverage options, and more


• Respond to guest inquiries regarding in-game experiences, activations, and upcoming events with confidence, warmth, and premium-level attentiveness


• Maintain a safe, organized, and enjoyable environment that reflects the elevated standards of the Miami HEAT and Kaseya Center guest experience

Support seamless guest flow by assisting with movement to and from elevators and designated areas while anticipating guest needs whenever possible