Elevate Retail Experience: Customer-First Sales Pro

Macy's; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Phoenix is seeking a Customer Experience Colleague to create personalized shopping experiences, engage customers across in-store and online touchpoints, and drive cross-category sales. You will collaborate with peers, store leaders, and brand partners, support floor readiness and merchandising, and participate in opening/closing procedures while delivering high-caliber service.

The role requires flexible availability, strong communication, and at least 2 years of selling or customer

Qualifications

• Flexible availability including weekends and holidays.
• Excellent communication and interpersonal skills.
• At least 2 years of selling or customer experience preferred.
• Ability to open credit accounts and explain loyalty benefits.
• Strong goal-oriented sales mindset.

Responsibilities

• Engage with customers to provide personalized shopping experiences.
• Drive cross-category sales and meet daily sales goals.
• Build client relationships using My Client and social media.
• Maintain a clean, organized sales floor and assist with merchandise setup.
• Assist with opening/closing procedures and event execution.

Skills

Flexible availability

Communication skills

Teamwork

Sales experience

Tech savvy

Customer focus

Job description

Macy's in Phoenix is seeking a Customer Experience Colleague to create personalized shopping experiences, engage customers across in-store and online touchpoints, and drive cross-category sales. You will collaborate with peers, store leaders, and brand partners, support floor readiness and merchandising, and participate in opening/closing procedures while delivering high-caliber service.

The role requires flexible availability, strong communication, and at least 2 years of selling or customer