Electronics Technician Maintenance II (NMT Helpdesk) SATCOM with Security Clearance

Centurum; San Diego (CA); Presencial; USD 61.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Basic Life Insurance

Supplemental Life Insurance

Dependant Life Insurance

Long Term Disability Insurance

Vacation and Sick Leave

Holidays

Retirement 401(k) Plan

Descripción de la vacante

Centurum is seeking an Electronics Technician Maintenance II (NMT Helpdesk) to support SATCOM Helpdesk activities in San Diego, CA. The role provides Tier 1 and Tier 2 remote troubleshooting for VRAM-related issues, maintains tickets, and ensures SLAs are met.

A Secret DoD clearance is required, and you will work with ITSM tools and NAVY 311 databases in a fast-paced environment. The ideal candidate has a high school diploma or equivalent, 3+ years VRAM experience, and familiarity with ITSM

Formación

• High School Diploma or equivalent is required.
• 3+ years of VRAM experience.
• Familiar with VRAM operation, setup and communication and following pre-established guidelines for troubleshooting.

Responsabilidades

• Manage ticketing activities using ITSM, HELEX, NAVY 311 and Remedy Helpdesk.
• Provide Tier 1 and Tier 2 Helpdesk support for VRAM issues.
• Generate Daily Status Reports and ensure SLAs are met.

Conocimientos

VRAM experience

Office software

ITSM tools familiarity

NAVY 311 knowledge

Educación

High School Diploma or equivalent

Herramientas

ITSM

HELEX

NAVY 311

Remedy Helpdesk

Descripción del empleo

Benefits Full-time employees are eligible for the following benefits enrollment from their date of hire: * Health Insurance - Centurum provides insurance for employee and dependent in a comprehensive package. Coverage for vision care is included. This option is available on a cost-sharing basis.

• Dental Insurance - Available in conjunction with Health Insurance for an additional cost. Provides oral maintenance care for employee and dependent.
• Basic Life Insurance - Company provided benefit for all full-time employees.
• Supplemental Life Insurance - Optional life insurance coverage to employees at group rates.
• Dependant Life Insurance - Optional coverage for dependents at a group rate.
• Long Term Disability Insurance - Optional coverage available to employees at group rates.
• Vacation and Sick Leave - Leave accrual is determined by length of service.
• Holidays - The company observes ten paid holidays each year.
• Retirement 401(k) Plan - Centurum’s corporate benefits package includes 401K with a company bi-weekly match and a year-end profit sharing company match for all eligible employees. Investments can be made into selected funds under this plan.

Centurum is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Centurum makes reasonable accommodations for persons with disabilities.

Electronics Technician Maintenance II (NMT Helpdesk) SATCOM San Diego, CA Full Time SATCOM Mid Level

Centurum is looking for a Electronics Technician Maintenance II (NMT Helpdesk) to support ISEA Helpdesk activities during the system upgrade fielding phase, including fielding calls or emails from customers and providing Tier 1 and Tier 2 Helpdesk distance support for troubleshooting efforts related to VRAM. Utilizing the NAVWAR Distance Support ITSM Consolidated Help Desk, the Technician will manage ticketing activities, ensuring adherence to service level agreements (SLAs) and maintaining regular communication with customers. Accurate records of support activities, including troubleshooting steps and resolutions, will be maintained, with updates to knowledge base articles across ITSM, HELEX, NAVY 311, and Remedy Helpdesk. The technician shall generate reports and maintain records, providing a Daily Status Report and Completion Report to document issues and troubleshooting efforts. Internal collaboration involves daily meetings, cross-training ISEA SMEs, and utilizing ITSM SIPR and NIPR environments for information sharing. The technician will support the transition of NIPR trouble tickets to the NESD/Helix platform, ensuring accurate data transfer and continued tracking. Performance monitoring includes attending monthly OIPT meetings to review metrics and contribute to service delivery improvements, ensuring ongoing support and minimizing disruptions for end-users.

DUTIES AND RESPONSIBILITIES

Must have a high school diploma or its equivalent, and a completed apprenticeship and/or formal training in electronics general theory & practical applications; 3+ years of VRAM experience; familiar with operation, setup and communication within VRAM; follow written instructions, procedures, schematics, technical manuals or otherwise pre-established guidelines in order to troubleshoot/restore/configure settings in VRAM utilizing the following databases management tools: ITSM, HELEX, NAVY 311, and Remedy Helpdesk.

REQUIRED SKILLS/YEARS OF EXPERIENCE

Prior knowledge working on the followings system is required: VRAM; Prior knowledge of working with one of the following databases/systems: ITSM, HELEX, NAVY 311, and Remedy Helpdesk; ability to perform all duties unsupervised. Education: High School Diploma or equivalent Travel Required: 0%

Work Location: San Diego, CA

This position is required to have and maintain a Secret US DoD security clearance.

PREFERRED SKILLS

The Helpdesk Technician is desired to follow written instructions, procedures, schematics, technical manuals, or otherwise pre-established guidelines in-order-to adjust, align, troubleshoot and repair electronic equipment to the subsystem or line replaceable unit level. Knowledge of MS Office 365 and Excell along with Naval Messages desired.

REMARKS

Must be able to communicate effectively in English, both verbally and in writing.

Must be able to interface effectively with all levels of technical and management personnel.

Compensation: $44 - $52 an hour.

Compensation for positions at Centurum vary depending on a wide range of factors including, but not limited to, location, responsibilities, skill set, and level of experience.

EOE M/F/Disability/Veteran ***

Benefits Full-time employees are eligible for the following benefits enrollment from their date of hire: * Health Insurance - Centurum provides insurance for employee and dependent in a comprehensive package. Coverage for vision care is included. This option is available on a cost-sharing basis.

• Dental Insurance - Available in conjunction with Health Insurance for an additional cost. Provides oral maintenance care for employee and dependent.
• Basic Life Insurance - Company provided benefit for all full-time employees.
• Supplemental Life Insurance - Optional life insurance coverage to employees at group rates.
• Dependant Life Insurance - Optional coverage for dependents at a group rate.
• Long Term Disability Insurance - Optional coverage available to employees at group rates.
• Vacation and Sick Leave - Leave accrual is determined by length of service.
• Holidays - The company observes ten paid holidays each year.
• Retirement 401(k) Plan - Centurum’s corporate benefits package includes 401K with a company bi-weekly match and a year-end profit sharing company match for all eligible employees. Investments can be made into selected funds under this plan.

Centurum is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Centurum makes reasonable accommodations for persons with disabilities.