Electronics Technician II, Service Desk Technician

US Lawns; Buzzards Bay (MA); On-site; USD 59,000 - 61,000; Full time

Benefits offered by this job

Pension Eligible

Medical Insurance

Dental / Vision

Paid Holidays

Paid Vacation

Free Parking

Job summary

Massachusetts Maritime Academy is seeking an IT Service Desk professional to join the Technology and Library Service Desk. This role supports students and staff with laptop/desktop, software, and access rights, and coordinates campus application tasks including Blackboard and Google Workspace.

The ideal candidate has an Associate degree or equivalent, strong customer service and troubleshooting skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Associate degree in a related field or equivalent technical certifications.
• Technical support experience with educational online systems.
• Experience in Google Workspace or Microsoft Office suite.
• Excellent administrative, organizational, and interpersonal skills.
• Experience working with customers.
• The ability to function effectively in a fast-paced work environment.
• Excellent troubleshooting skills.

Responsibilities

• Provide excellent customer service to the Academy community.
• Provide Service Desk support services, including laptop and desktop support, software support, system and network access, and equipment loaning
• Coordinate tasks associated with campus applications, including Blackboard, Google Workspace, Microsoft Office Suite, website and library systems.
• Triage Service Desk tickets to ensure tickets are appropriately assigned promptly.
• Perform post-resolution follow-ups on tickets to ensure positive customer satisfaction.
• Conduct analysis and reports of tickets with emphasis on identifying and documenting solutions to reduce future incidents and to improve problem resolution time.
• Generate and maintain documentation on best practices, policies, and procedures for campus computing and online service support.
• Participates in other projects, as assigned.

Skills

Customer service experience

Troubleshooting skills

Communication skills

Organizational skills

Education

Associate degree or equivalent certifications

Tools

Google Workspace

Microsoft Office Suite

Job description

Job Description

Posting: October 2026
Position: FY27-12
Deadline for application: Open until filled
Start Date: As soon as possible
Supervision Received: Reports to the IT Service Desk Supervisor
Supervision Exercised: None
Area of Assignment: Technology and Library Service Desk
Salary: AFSCME Grade 16, Step 1 - $58,991.66 annually ($2,268.91 bi-weekly)

Responsibilities

• Provide excellent customer service to the Academy community.
• Provide Service Desk support services, including laptop and desktop support, software support, system and network access, and equipment loaning
• Coordinate tasks associated with campus applications, including Blackboard, Google Workspace, Microsoft Office Suite, website and library systems.
• Triage Service Desk tickets to ensure tickets are appropriately assigned promptly.
• Perform post-resolution follow-ups on tickets to ensure positive customer satisfaction.
• Conduct analysis and reports of tickets with emphasis on identifying and documenting solutions to reduce future incidents and to improve problem resolution time.
• Generate and maintain documentation on best practices, policies, and procedures for campus computing and online service support.
• Participates in other projects, as assigned.

Qualifications

• Associate degree in a related field or equivalent technical certifications.
• Technical support experience with educational online systems.
• Experience in Google Workspace or Microsoft Office suite.
• Excellent administrative, organizational, and interpersonal skills.
• Experience working with customers.
• The ability to function effectively in a fast-paced work environment.
• Excellent troubleshooting skills

Preferred Qualifications

• Bachelor’s degree
• At least two (2) years of experience in higher education service desk support.
• Knowledge and understanding of the Academy’s mission.

Shift: Days

Company Description

Massachusetts Maritime Academy is a top-ranked, fully accredited, four-year, co-educational state university with 7 undergraduate degree programs focusing on science, engineering, technology, math and business that are highly regarded in the domestic and international maritime industry and its related business sectors. Located at the western end of the scenic Cape Cod Canal, MMA is an hour’s drive from the thriving urban communities of Boston, MA and Providence, RI and offers easy access to beautiful Buzzards Bay and the pristine beaches of Cape Cod, Martha’s Vineyard and Nantucket. The Academy offers generous benefits packages and competitive salaries commensurate with qualifications and experience.

Benefits

Core Benefits

• Pension Eligible 10 year Vesting (ORP optional)
• Medical (eight different options) (Pretax)
• CVS Caremark Prescriptions
• Dental / Vision Discount through Union or Dept Of Higher Ed
• Basic Life and AD&D Insurance
• Paid Family Medical Leave
• Long Term Disability
• 403(b) Retirement Plan
• Smart Plan Deferred Comp
• Liberal sick and vacation time and paid holidays
• Free parking

Additional Benefits

• Hinge Health
• Flexible Spending Accounts (FSA)
• Dependent Care Accounts (DCA)
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• AFLAC - Additional Insurance options payroll deduction
• Metro Credit Union
• Tuition Reimbursement

Please note that benefits are subject to change at any time.

Drug Free, Equal Opportunity Employer, E-Verify

Massachusetts Maritime Academy is a drug-free workplace, an Equal Opportunity Employer, and conducts employment verification through E-Verify.

Pre-Employment Requirements

Offers of employment will be contingent on successfully passing a pre-employment background check and drug screen.