Electronics Service Technician – Scientific Instruments

LICORbio; Oklahoma; On-site; USD 60,000 - 85,000; Full time

Job summary

LICORbio seeks a Service Technician to assist with repairing, testing and calibration of optical, mechanical and electronic assemblies returned from the field with guidance. The Technician performs multiple aspects of Customer Service, including field travel and training of field personnel/distributors, and supports troubleshooting and problem solving.

Responsibilities include planning service activities, field service, RMA processing, service parts inventory, and contributing to manuals and

Qualifications

• Associates Degree in electronics or technical/mechanical related degree preferred.
• Minimum of 2-years of experience preferred in a manufacturing environment with demonstration of proficiency at performing all technical and diagnostic Job Functions of a Service Technician.
• Direct customer service interaction required.
• Experience assisting with and demonstrating capability in performing most of the Job Functions listed below.

Responsibilities

• Phone/Email/Fax support for internal and external customers (Support, Distributors, Subsidiaries, field personnel)
• Plan service activities with field team, customers and distributors
• Perform field customer service, may require domestic or international travel 10-40%
• Assist with service parts inventory.
• Perform RMA processing and shipments of service parts.
• Assist with Service Training courses for Distributors, Subsidiaries, and service personnel (may require domestic or international travel).
• Assist with design/development of Instrument Field Service Manuals and Procedures.
• Troubleshoot/resolve field service technical issues with field personnel and/or customers.
• Assist with performing investigation and generation of viable options for solutions to emerging technical problems.
• Collaboration with members of other departments, particularly Engineering and Assembly.
• Assist with input and proposed solutions to Engineering regarding resolution of software and hardware problems.
• Involvement with Engineering in New Product Development, to help understand hardware/software requirements (from a Service and/or Manufacturability perspective).
• Assist Manager in coordinating with other departments to achieve common objectives.
• Assist Manager with coordinating execution of team priorities and objectives.

Skills

Customer service

Communication

Troubleshooting

Education

Associates Degree in electronics or technical/mechanical related degree preferred

Tools

Electronic testing equipment

Multimeter

CRM/ERP familiarity

Job description

Primary Work Location

Work based out of the Lincoln, NE office. Must be able to travel for customer visits.

Overview

Responsible for assisting with repairing, testing and calibration of optical, mechanical and electronic assemblies and instruments returned from the field with guidance. The Service Technician is also responsible for performing multiple aspects of Customer Service. Those may include by are not limited to; field travel, participating in some training of other Service Team members / field personnel / distributor service engineers, troubleshooting and addressing a full range of technical problems, and assisting with other tasks as requested.

Education

• Associates Degree in electronics or technical/mechanical related degree preferred.

Experience

• Minimum of 2-years of experience preferred in a manufacturing environment with demonstration of proficiency at performing all technical and diagnostic Job Functions of a Service Technician.
• Direct customer service interaction required.
• Experience assisting with and demonstrating capability in performing most of the Job Functions listed below.

Position Responsibilities

Specific

• Phone/Email/Fax support for internal and external customers (Support, Distributors, Subsidiaries, field personnel)
• Plan service activities with field team, customers and distributors
• Perform field customer service, may require domestic or international travel 10-40%
• Assist with service parts inventory.
• Perform RMA processing and shipments of service parts.
• Assist with Service Training courses for Distributors, Subsidiaries, and service personnel (may require domestic or international travel).
• Assist with design/development of Instrument Field Service Manuals and Procedures.
• Troubleshoot/resolve field service technical issues with field personnel and/or customers.
• Assist with performing investigation and generation of viable options for solutions to emerging technical problems.
• Collaboration with members of other departments, particularly Engineering and Assembly.
• Assist with input and proposed solutions to Engineering regarding resolution of software and hardware problems.
• Involvement with Engineering in New Product Development, to help understand hardware/software requirements (from a Service and/or Manufacturability perspective).
• Assist Manager in coordinating with other departments to achieve common objectives.
• Assist Manager with coordinating execution of team priorities and objectives.

General

• Maintain all appropriate written and electronic records related to Specific Job Functions listed above.
• Good attention to detail and responsible to see that tasks are carried through to completion.
• Interact with others in a friendly, cooperative, and respectful manner.
• Be accepting of Rush orders and tasks.
• Must be dependable and have good attendance.
• Must have presentable and respectful direct customer facing presents.
• Ability to meet the Physical Requirements of the position.
• Excellent physical dexterity and motor skills to use tools, fixtures, and measuring equipment.
• Specific vision requirements include close vision and the ability to distinguish colors.
• Ability to comprehend and accurately follow written and verbal instructions.
• Ability to prioritize and perform tasks with limited guidance.
• Good general computer skills. Proficiency in using applications such as Word and Excel.
• Basic experience with CRM and ERP systems beneficial.
• Excellent communications (written, oral, and telephone), interpersonal, and presentation skills.
• Demonstrated ability to teach, train and present technical information in varied situations; one-on-one to formal meetings with some autonomy.
• Availability during normal business hours is based on demand of customer interaction
• Enjoys and works well with people.
• Valid driver’s license in good standing.
• Other job-related duties as assigned.

Electronic troubleshooting,Electronics repair,Electromechanical repair,Instrument calibration,Test equipment,Multimeter,Optical systems,Scientific instruments,Laboratory equipment,Medical equipment,Biomedical equipment,Field service,Technical customer support,Hardware troubleshooting,Software troubleshooting,Root-cause analysis,Service documentation,Technical training,RMA processing,Preventive maintenance,Manufacturing test,Equipment installation