Electronics Quality & Customer Excellence Lead

airproducts; Chandler (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Parental leave

Adoption assistance

Flexible spending accounts

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products is seeking a Customer Quality Lead in Chandler, AZ to own electronics quality engagements for the Americas West sub-region. You will manage product quality risk, drive customer trust, and lead cross-functional quality initiatives with operations, suppliers, and global quality leadership.

The role focuses on bulk gas products (N2, O2, Ar, H2, He, CO2), ensuring product qualification, supplier audits, and change control while traveling within North America and occasionally

Qualifications

• Bachelor’s or technical degree in engineering, science, metrology, statistics, or related field; chemical/mechanical engineering preferred.
• Minimum 8 years in Quality, Engineering, Operations, Project Management, or related function.
• Experience supporting customer-facing quality activities, product qualifications, quality escalations, audits, or corrective action processes.

Responsibilities

• Serve as the primary quality contact for electronics customers, including quality concerns, product qualifications, change control communications, and escalations.
• Lead customer and supplier issue resolution, root cause analysis, corrective actions, and continuous improvement activities.
• Manage supplier quality audits, customer alignment, audit close-out, and timely resolution of findings.
• Support business continuity through qualified product sources and contribute to the development of the U.S. electronics quality operating model.
• Influence cross-functional teams without direct authority and support development of future quality capabilities and talent.

Skills

Interpersonal communication

Customer relationship management

Analytical problem-solving

Cross-functional collaboration

Root cause analysis

Statistical analysis

ISO management systems

Education

Engineering or science degree

Tools

Audit management

Job description

Air Products is seeking a Customer Quality Lead in Chandler, AZ to own electronics quality engagements for the Americas West sub-region. You will manage product quality risk, drive customer trust, and lead cross-functional quality initiatives with operations, suppliers, and global quality leadership.

The role focuses on bulk gas products (N2, O2, Ar, H2, He, CO2), ensuring product qualification, supplier audits, and change control while traveling within North America and occasionally