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An established community bank is seeking an Electronic Services Coordinator to enhance their online banking operations. This role involves managing electronic banking products, providing technical support, and ensuring compliance with banking policies. The ideal candidate will have a strong background in customer service and troubleshooting, along with the ability to train both employees and customers on various electronic services. Join a reputable institution that values community and offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational efficiency.
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First Federal Bank of Louisiana is currently seeking an Electronic Services Coordinator in the Electronic Services Department. The position is located at the Main Office in Lake Charles, Louisiana.
About Us
First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years. With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs. We offer Personal and Business Checking Accounts, Savings and CDs, multiple Retirement options, Home Equity Lines of Credit, as well as Mortgages and Consumer Loans. Our established Investment and Insurance divisions also offer a full line of products. Over the years, First Federal Bank has established a reputation for fast, professional service. We believe our customers expect and deserve nothing less.
Position Summary
Responsible for independently performing a variety of complex duties related to online banking, electronic banking products and services including, but not limited to, ATM terminals and cards, debit, online banking, Interactive Voice Response (IVR) system, eFunds, Treasury Management (TM), and ACH transactions.
Essential Duties & Responsibilities include, but are not limited to, the following:
Online Banking duties may include:
ATM and Debit Card duties may include:
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.