Electronic Security Systems Service Technician III

VIRSIG, LLC; Newport (RI); On-site; USD 70,000 - 90,000; Full time

Job summary

VIRSIG, LLC, a leader in secure technology solutions, is hiring an ESS Technician III to oversee the installation and maintenance of advanced security systems. This senior role involves leading teams, ensuring compliance with safety and quality standards, and delivering exceptional customer service in the field. Candidates must possess strong technical expertise, leadership skills, and the ability to obtain TS/SCI Clearance.

Benefits

Competitive compensation packages

Medical, dental, vision coverage

401(k) with company match

Paid time off program

Professional development assistance

Qualifications

• Minimum 5 years experience with complex systems integrations.
• Expertise in reading blueprints and wiring diagrams.
• Advanced technical skills in software configuration.

Responsibilities

• Lead installation and maintenance of security systems.
• Provide technical support and customer service.
• Supervise and mentor junior technicians.

Skills

Troubleshooting

Network Security

Technical Communication

Education

TS/SCI Clearance

Advanced certifications in security systems

5 years in low voltage / CCTV / security industry

Job description

About Us

VIRSIG, LLC is a global technology company focused on secure networks, video surveillance, detection, and access control solutions. We protect people, places and data by identifying then addressing cybersecurity, infrastructure, perimeter, and site vulnerabilities. At VIRSIG, our strength is in how we efficiently deliver leading-edge products and services to our customers, and we're proud to set the standard for success in our industry.

We have an opportunity for an experienced ESS Technician III to fill a position for a key client. This position requires TS/SCI Clearance or the ability to obtain TS/SCIClearance. This is an extremelytechnical position with extensive network, IT, cybersecurity and security systems expertise required to provide field service and maintenance to our clients.

Why join us?

• Competitive compensation packages
• Medical, dental, vision coverage
• Health Reimbursement Arrangement (HRA)
• Life insurance
• 401(k) with company match
• Professional development assistance
• PTO program
• Paid federal holidays
• Growing firm with fantastic team and culture

Job Details
The ESS Service Technician III is a senior-level role responsible for the advanced installation, servicing, and troubleshooting of complex security systems, including access control, video surveillance, intrusion detection, and related network infrastructure. The Technician III leads service teams, provides mentorship to junior technicians, and ensures all work meets technical, quality, and safety standards. The senior technician will also ensure the service team provides exceptional customer service and clearly communicates and documents work activities.

Responsibilities

• Provide onsite technical support to design, build, install, configure, maintain, and operate an HPSD-12 FIPS 140-2 compliant ESS
• Lead the installation, configuration, maintenance, and repair of advanced security systems, including I.P. cameras, access control card readers, entry control locking hardware, intrusion detection sensors, system control software, and other integrated technologies
• Provide expert-level troubleshooting, diagnostics, and repair for complex system malfunctions, including installation of replacement hardware when necessary
• Demonstrate proficiency in following technical design drawings, electrical layouts, building plans, and blueprints, as well as installing, routing, and terminating cable to field devices and within control panels
• Ensure proper cable labeling and clean, professional cable management for installations
• Program, update, and manage security system software, including firmware updates and custom configurations
• Supervise and mentor junior technicians, providing technical guidance, training, and feedback
• Inspect and evaluate system installations and service calls to ensure compliance with project specifications, building codes, and customer requirements
• Oversee system testing and final quality checks to ensure technical and functional requirements are satisfied
• Document quality checks where required, for example signal loss or communications continuity for installed and terminated cables
• Collaborate with project managers, clients, and other stakeholders to ensure timely project completion and address technical challenges
• Lead large-scale, critical service, and installation projects and take ownership of the most technically challenging service calls
• Maintain customer satisfaction by providing detailed explanations, offering system demonstrations, and ensuring that clients fully understand the functionality of their system
• Ensure all work activities are properly and thoroughly documented, including troubleshooting steps, issue diagnosis, and recommended repair actions or hardware needed, as well as current status for any ongoing efforts
• Maintain awareness and compliance with approval process for work orders, facility access, equipment procurement, and service ticket signoff.
• Escalate issues to the Project Manager or designated customer POC when appropriate

Qualifications

• U.S. citizenship and an active U.S. government security clearance or the ability to obtain U.S. government security clearance upto the level of Top Secret
• Must have a minimum of 5full years of experience in the low voltage / CCTV / security industry, with a focus on complex system integrations
• Advanced certifications in security systems required (LenelS2 OnGuard and Milestone preferred)
• Expertise in reading and interpreting blueprints, wiring diagrams, and system schematics
• Advanced technical skills in troubleshooting, software configuration, and network security systems
• Strong leadership and project supervisory skills, with the ability to oversee teams and coordinate multiple projects simultaneously
• Excellent customer service and communication skills with the ability to explain complex technical issues in an understandable way
• Experience supporting commercial,DOD, and/or federal government IT infrastructure; ITinfrastructure for Electronic Security Systems (ACS / IDS / VSS / Biometrics) is strongly preferred

Work Environment

This position is 100% field-based; requires regular visits to work sites in the field; site conditions will vary.

VIRSIG’s “Why”

At VIRSIG, we believe that service to others can change the world. We believe that those who serve with strong morals and character can inspire others to do the same and overcome obstacles and challenges that many may see as insurmountable. We believe that it is our duty to defend, protect, and serve those that uphold our nation’s values. If you’re driven and looking for a place to grow, come join us.

VIRSIG’s Core Values

• People Matter
• Do the Right Thing
• Endless Pursuit of Excellence
• Long-term vs Short-term Focus
• Be Heroic!
• Never Give Up

VIRSIG offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, professional development assistance, as well as participation in a 401(k) plan with company match. Salary will be commensurate with experience.

VIRSIG is proud to be an equal employment workplace. Individuals seeking employment at VIRSIG are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.