Electronic Security Service Technician

Kastle Systems; Raleigh (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Kastle Systems in Raleigh, NC is seeking an Electronics Security Technician to install, service, and support CCTV, access control, and intrusion systems in commercial facilities.

You will perform on-site installations, diagnose and repair issues, conduct preventive maintenance, run low-voltage wiring, and coordinate with project teams to ensure reliable operations and customer satisfaction. Strong communication with customers and adherence to safety standards are essential.

Qualifications

• Experience with electronic security systems (video, access, intrusion)
• Strong understanding of IP networking, switches, PoE, and basic routing
• Ability to use diagnostic tools (multimeter, cable tester, laptop‑based utilities)
• Knowledge of low-voltage wiring standards and installation best practices
• Strong problem-solving and customer-service skills
• Ability to work independently in the field
• Valid driver’s license; ability to lift equipment and work on ladders

Responsibilities

• Install, configure, and test CCTV/IP camera systems, NVRs/VMS platforms, and networked security devices
• Install and service access control systems (card readers, door hardware, controllers, biometrics)
• Diagnose and repair intrusion alarm systems, sensors, panels, and communication modules
• Perform preventive maintenance, system inspections, and firmware/software updates
• Run, terminate, and label low-voltage cabling (Cat5/6, coax, fiber)
• Read and interpret blueprints, wiring diagrams, and technical schematics
• Provide on-site and remote technical support to customers and internal teams
• Document service activities, parts used, and system configurations
• Ensure compliance with safety standards, company policies, and local regulations
• Collaborate with project managers, engineers, and vendors to resolve complex issues

Skills

Electronic security systems

IP networking

Diagnostic tools

Low-voltage wiring

Problem solving

Customer service

Field independence

Driver's license

Tools

Multimeter

Cable tester

Laptop-based utilities

Job description

Overview

Together, We Enhance Innovation and Growth

Overview

Together, We Enhance Innovation and Growth i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations. i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most. The Electronic Security Service Technician installs, services, troubleshoots, and maintains electronic security systems including video surveillance, access control, intrusion detection, alarms, and related low-voltage equipment. This role ensures systems operate reliably, meet customer requirements, and comply with industry standards

Responsibilities

• Install, configure, and test CCTV/IP camera systems, NVRs/VMS platforms, and networked security devices
• Install and service access control systems (card readers, door hardware, controllers, biometrics)
• Diagnose and repair intrusion alarm systems, sensors, panels, and communication modules
• Perform preventive maintenance, system inspections, and firmware/software updates
• Run, terminate, and label low-voltage cabling (Cat5/6, coax, fiber)
• Read and interpret blueprints, wiring diagrams, and technical schematics
• Provide on-site and remote technical support to customers and internal teams
• Document service activities, parts used, and system configurations
• Ensure compliance with safety standards, company policies, and local regulations
• Collaborate with project managers, engineers, and vendors to resolve complex issues

Qualifications

• Experience with electronic security systems (video, access, intrusion)
• Strong understanding of IP networking, switches, PoE, and basic routing
• Ability to use diagnostic tools (multimeter, cable tester, laptop‑based utilities)
• Knowledge of low-voltage wiring standards and installation best practices
• Strong problem‑solving and customer‑service skills
• Ability to work independently in the field
• Valid driver’s license; ability to lift equipment and work on ladders

Company Overview

This is a Technician job opportunity with i2G Systems.

About

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities"

Equal Opportunity Statement

At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affiliation employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.