Electronic Security Service Technician

I2G Systems; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

i2G Systems specializes in advanced physical electronic security and life safety solutions. The Electronic Security Service Technician installs, services, troubleshoots, and maintains CCTV/IP camera systems, access control, and intrusion systems to ensure reliable operation and compliance with standards.

Responsibilities include on-site and remote support, preventive maintenance, and documentation of configurations, with a focus on safety and customer satisfaction in a field-based role.

Qualifications

• Experience with electronic security systems (video, access, intrusion).
• Strong understanding of IP networking, switches, PoE, and basic routing.
• Ability to use diagnostic tools (multimeter, cable tester, laptop-based utilities).
• Knowledge of low-voltage wiring standards and installation best practices.
• Strong problem-solving and customer-service skills.
• Ability to work independently in the field.
• Valid driver’s license; ability to lift equipment and work on ladders.

Responsibilities

• Install, configure, and test CCTV/IP camera systems and NVRs/VMS platforms.
• Install and service access control systems (card readers, door hardware, controllers, biometrics).
• Diagnose and repair intrusion alarm systems, sensors, panels, and modules.
• Perform preventive maintenance, system inspections, and firmware/software updates.
• Run, terminate, and label low-voltage cabling (Cat5/6, coax, fiber).
• Read and interpret blueprints, wiring diagrams, and technical schematics.
• Provide on-site and remote technical support to customers and internal teams.
• Document service activities, parts used, and system configurations.
• Ensure compliance with safety standards, company policies, and local regulations.
• Collaborate with project managers, engineers, and vendors to resolve complex issues.

Skills

IP networking

CCTV systems

Access control

Troubleshooting

Low-voltage wiring

Customer service

Tools

Multimeter

Cable tester

Job description

Overview

Together, We Enhance InnovationandGrowth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

The Electronic Security Service Technician installs, services, troubleshoots, and maintains electronic security systems including video surveillance, access control, intrusion detection, alarms, and related low‑voltage equipment. This role ensures systems operate reliably, meet customer requirements, and comply with industry standards

Responsibilities

• Install, configure, and testCCTV/IP camera systems, NVRs/VMS platforms, and networked security devices
• Install and serviceaccess control systems(card readers, door hardware, controllers, biometrics)
• Diagnose and repairintrusion alarm systems, sensors, panels, and communication modules
• Performpreventive maintenance, system inspections, and firmware/software updates
• Run, terminate, and labellow‑voltage cabling(Cat5/6, coax, fiber)
• Read and interpretblueprints, wiring diagrams, and technical schematics
• Provide on‑site and remotetechnical supportto customers and internal teams
• Document service activities, parts used, and system configurations
• Ensure compliance withsafety standards, company policies, and local regulations
• Collaborate with project managers, engineers, and vendors to resolve complex issues

Qualifications

• Experience with electronic security systems (video, access, intrusion)
• Strong understanding ofIP networking, switches, PoE, and basic routing
• Ability to use diagnostic tools (multimeter, cable tester, laptop‑based utilities)
• Knowledge of low‑voltage wiring standards and installation best practices
• Strong problem‑solving and customer‑service skills
• Ability to work independently in the field
• Valid driver’s license; ability to lift equipment and work on ladders

Other Eligibility Requirements

• Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
• Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening.
• If applicable, must continue to maintain a safe driving record and valid driver’s license to fulfill the travel requirements of this position.

Company Overview

This is a Technician job opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/

Equal Opportunity Statement

At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affimative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.