Electronic Security Operations Supervisor

Per Mar Security Services; Duluth (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Laptop

Cell phone

PTO and holidays

401K with match

Medical Insurance

Job summary

Per Mar Security Services is seeking a People-Centric Operations Leader to supervise and develop the branch's installation and service teams. You will mentor staff, align workflow with customer expectations, and drive efficiency in system design, installation, and service across operations.

The role emphasizes leadership, adherence to security codes, and ongoing professional growth, with opportunities for travel and multi-team collaboration in a dynamic Midwest environment.

Qualifications

• Lead technician/manager experience in electronic security.
• Strong knowledge of installation, design, and repair of Electronic Security Systems.
• High School Diploma or GED; technical training preferred.
• Able to obtain industry licenses/certifications.
• Willingness to pursue NICET II certification within a specified timeframe.
• Valid driver's license.
• Strong math skills; knowledge of fire/electrical codes.
• Excellent communication and interpersonal skills.
• Willingness for occasional overnight travel.

Responsibilities

• Cultivate a culture of continuous learning and improvement.
• Empower your team in system design, installation, inventory, and service.
• Foster collaboration between Operations and Sales, Customer Service, and Monitoring Center.
• Develop and implement strategies to enhance employee skills and customer satisfaction.
• Guide enforcement of operations policies and procedures.
• Inspire and motivate staff through hiring, training, and evaluation processes.
• Spearhead initiatives to improve branch operations and customer support.
• Mentor technicians in security technology and monitoring center operations.
• Champion false alarm reduction and service efficiency improvements.

Skills

Team leadership

Mentoring

Communication

Electrical knowledge

NICET II

Education

High School Diploma or GED

NICET certification

Job description

Overview

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Overview

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Job Skills / Requirements

The primary responsibility of this position is to supervise the installation and service departments of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Per Mar Security?

Per Mar has established itself as a security industry leader, providing the most advanced and comprehensive security solutions to customers in the Midwest for over 65 years. We strive to maintain a customer-centric focus, while experiencing sustainable growth and continually evolving our products to leverage technology to offer the best protection for our customers. This commitment drives us to attract, develop and invest in our employees to enable them to provide superior customer service.

In This Role, We Offer You The Opportunity To

• Nurture and develop a high-performing team
• Shape the future of our organization through mentorship and leadership
• Enjoy competitive compensation, including a company vehicle, laptop, and cell phone
• Benefit from generous PTO, 401K with match, and comprehensive insurance coverage
• Influence growth and change in a dynamic, fast-paced environment

As a People-Centric Operations Leader, You Will

• Cultivate a culture of continuous learning and improvement
• Empower your team to excel in system design, installation, inventory, and service
• Foster collaboration between Operations and all other teams, including Sales, Customer Service, and the Monitoring Center
• Develop and implement strategies to enhance employee skills and customer satisfaction
• Guide the enforcement of operations policies and procedures
• Inspire and motivate staff through effective hiring, training, and evaluation processes
• Spearhead initiatives to improve branch operations and customer support
• Mentor technicians in security technology and monitoring center operations
• Champion false alarm reduction efforts and service efficiency improvements

Your Role In Developing People Includes

• Creating personalized growth plans for team members
• Providing regular training opportunities to meet client and company needs
• Identifying and nurturing potential leaders within your team
• Fostering a supportive environment that encourages innovation and problem-solving
• Conducting performance evaluations that focus on individual and team development

To Excel In This Role, You'll Need

• A passion for developing others and a track record of successful team leadership
• 3-5 years of experience as a lead technician, manager, or supervisor in the Electronic Security Industry
• Solid knowledge of installation, design, and repair of Electronic Security Systems
• High School Diploma or GED (Technical training or related degree preferred)
• Ability to obtain required industry licensures/certifications
• Willingness to pursue NICET II certification within a specified timeframe
• Valid driver's license
• Strong mathematical skills and knowledge of fire and electrical codes
• Excellent communication and interpersonal skills
• Flexibility for occasional overnight travel

Join us in shaping the future of security through people development and technological excellence!

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

NICET

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan