Operations Supervisor- Electronic Security

Per Mar Security Services; Mishawaka (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Bonus opportunities

Benefits package (PTO/401K/insurance)

Job summary

Per Mar Security Services in Mishawaka, Indiana, is seeking a proven leader to supervise our Installation, Inventory and Service Departments within Electronic Security operations. This role focuses on mentoring staff, enforcing policies, and delivering reliable security solutions for customers.

You'll work with a talented team, travel as needed, and help drive branch growth while maintaining high safety and quality standards.

Qualifications

• High School Diploma or GED required; technical training or degree in related field preferred.
• 3-5 years of experience as a lead technician, manager or supervisor in the Electronic Security Industry.
• Must be able to obtain specified licensure/certifications to perform work.
• NICET II certification required.
• Must have a valid driver’s license and good driving record.
• Mathematical skills and knowledge of fire/electrical codes for safe installations.

Responsibilities

• Assist Sales in system design and requirements.
• Supervise Installation, Inventory, and Service Departments.
• Interview, hire, lead and evaluate staff.
• Assist and train technicians on Monitoring Center and alarm technology.
• Assist service dispatch and reduce false alarms.
• Provide regular training opportunities to employees.
• Assist in developing service/installation efficiencies and branch operations.
• All other duties as assigned by the Operations Manager.

Skills

Lead technician

Manager

Supervisor

Electronic Security Systems

Education

High School Diploma or GED

NICET II certification

Job description

Overview

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Job Skills / Requirements

The primary responsibility of this position is to supervise the installation and service departments for the Electronic Security operations of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In This Role We Offer You

• Company vehicle, laptop and cell phone provided
• Competitive pay and bonus opportunities
• Benefits including generous PTO, 401K with match, health/dental/life/disability insurance
• Being part of a fast-paced office with the opportunity to influence growth and change

In This Role, You Will

• Assist Sales in system design and requirements.
• Help to develop, promote and enforce operations policies and procedures for the branch.
• Responsible for supervision of Installation, Inventory, and Service Departments.
• Interview, hire, lead and evaluate staff
• Assist the Per Mar Customer Service Department on troubleshooting alarm issues.
• Help train technicians on Monitoring Center and alarm technology.
• Assist and work with the Monitoring Center on service dispatch and false alarm reduction.
• Provide regular Training opportunities to employees in order to meet the needs and requirements of the client and Per Mar Security.
• Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
• Assist Service and Installation coordinators to properly follow up, schedule and complete work.
• All other reasonable duties as assigned by the Operations Manager specific to the operation of daily business functions.

Additional Management Duties

• Hire, train and mentor direct reports and provide additional training as necessary.
• Travel, as required. Some overnight travel is expected.

What You’ll Need

• High School Diploma or GED is required. Technical training or degree in related field preferred.
• Must have 3-5 year of experience as a lead technician, manager or supervisor in the Electronic Security Industry and solid knowledge of installation, design and repair of Electronic Security Systems.
• Must be able to obtain specified licensure/certifications to perform work in the industry according to the rules and regulations prescribed by the state in which the branch operates.
• NICET II certification required.
• Must have a valid driver’s license and good driving record.
• Must have mathematical skills including the ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume along with the ability to apply concepts of basic algebra and geometry.
• Must have knowledge of fire and electrical codes to ensure safe and proper installation of alarm systems and devices.

Why Per Mar Security?

Per Mar has established itself as a security industry leader, providing the most advanced and comprehensive security solutions to customers in the Midwest for over 65 years. We strive to maintain a customer-centric focus, while experiencing sustainable growth and continually evolving our products to leverage technology to offer the best protection for our customers. This commitment drives us to attract, develop and invest in our employees to enable them to provide superior customer service.

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

NICET

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan