Electronic Security Banking Technician 2- Wilmington, Delaware

Convergint Technologies LLC; Wilmington (DE); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K Matching

Paid Time Off

Tuition reimbursement

Cell phone reimbursement

Job summary

Convergint Technologies LLC is seeking a full-time Banking Service Technician to service and support existing customers, respond to service calls, and handle small projects. You will work with drive-up, locksmith, and electronic banking equipment including ATM/TCR systems, with opportunities to mentor others and contribute to project planning.

The role requires strong knowledge of banking drive-up equipment, DVRs/NVRs, and mechanical/electrical systems, with a focus on customer satisfaction and

Qualifications

• Strong knowledge of drive-up, locking and electronic systems specific to banking industry.
• Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s).
• Advanced communication skills both oral and written.

Responsibilities

• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR.
• Repairs or replaces damaged components of remote units.
• Responds to customer service calls, scheduled maintenance calls, and after-hours service calls on a timely basis.
• Performs preventative maintenance as needed.
• Installs new units with final connections, testing, and training.

Skills

Drive-up systems knowledge

Locking and electronic systems

DVRs and NVRs knowledge

Mechanical and electrical systems

Customer focus

Advanced communication skills

Adaptability

Education

High School/GED or equivalent

Tools

DVRs

NVRs

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR.
• Systems include but are not limited to all manufacturer's drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking.
• Repairs or replaces damaged components of remote units.
• May also work on larger projects with greater complexity as needed.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment.
• May install, configure and support a variety of network systems and equipment for assigned projects.
• Performs preventative maintenance as needed.
• Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
• Handles moderately complex installations for remote units such as alert systems.
• Installs new units with final connections, testing, and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications.
• Refers only to the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
• Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
• May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

Strong knowledge of drive up, locking and electronic systems specific to banking industry. Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system. Strong knowledge of mechanical and electrical systems. Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer. Advanced communication skills both oral and written. Adaptability – Responds effectively to changes in situation or information.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR. 3 years Banking Specialist experience within a commercial, industrial, or facilities operation setting

Preferred Experience: (but not required): 3 years in 1 or more of the following industries: security, electronic, banking equipment

Pay range: $38-45/HR USD

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one.

From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.