Banking Service Technician (ATMs)- Syracuse, NY

Convergint Technologies LLC; Bethel (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Tuition reimbursement

Company vehicle

Job summary

Convergint Technologies LLC is seeking a full-time Automation Banking Service Specialist to diagnose and resolve field service issues for banking systems, including lock work, drive-up equipment, and CCTV knowledge. The role involves responding to service calls, performing installations, and maintaining equipment with a focus on customer satisfaction.

You will join a team that values integrity, growth, and delivering results while upholding safety policies and professional standards across all

Qualifications

• Experience delivering world-class field service and customer support.
• Ability to diagnose and resolve service issues in the field.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Respond to service calls and diagnose issues on site.
• Install, repair, test, and service drive-up and lock systems.
• Troubleshoot remote units and CCTV equipment; ensure safety compliance.
• Mentor less experienced technicians and share technical knowledge.
• Coordinate with customers to minimize downtime and costs.

Skills

Field service

Lock work

Drive-up systems

Alarm & CCTV knowledge

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Automation Banking Service Specialist to join our amazing culture. In this role, you will be responsible to respond to, diagnose and resolve field service issues for Convergint service customers. Automation Banking Service Specialists are required to demonstrate competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and repair of drive‑up systems and additional alarm and CCTV knowledge. As an Automation Banking Service Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Automation Banking Service Specialist.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.

• The Automation Banking Service Technician is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic.
• Installs equipment and services/supports existing customers by responding to service calls.
• Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment.
• Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry.
• Installs, programs, tests, repairs, and services a variety of non‑routine systems and equipment for drive up, locksmith and electronic projects.
• Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking.
• Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio and video equipment.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Performs preventative maintenance as needed.
• Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
• Handles moderately complex installations for the remote units such as alert systems.
• Installs new units with final connections, testing and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis.
• Work assignments are varied, and of moderate scope and complexity and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and compliance with applicable with manufacturers specifications.
• Refers only the most complex issues to higher levels.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
• Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
• May advise management regarding customer satisfaction, product performance, installation techniques and standard as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Present a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values‑driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.