Electronic Security Banking Specialist 2

Convergint Technologies; Worcester (MA); On-site; USD 52,348 - 61,992; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

401K Matching Plan

Life insurance & Disability Plan

Vehicle reimbursement plan

Paid parent-leave

Wellness Programme

Job summary

Convergint Technologies is seeking a full-time Electronic Security Banking Specialist 2 to provide world-class service to customers. The position involves servicing and supporting existing customers by responding to service calls and managing projects in the banking sector.

Ideal candidates will have strong knowledge of drive-up and electronic systems, excellent communication skills, and 3-5 years of relevant experience. Competitive salary range from $38 to $45 per hour is offered.

Qualifications

• 3-5 years of experience with locksmithing, drive-up, and electronic systems.
• 3 years of Banking Specialist experience in commercial, industrial, or facilities operation.
• Strong troubleshooting skills.

Responsibilities

• Install, program, test, and repair systems for drive-up banking.
• Respond to customer service and emergency calls timely.
• Mentor less experienced staff and communicate project challenges.

Skills

Knowledge of drive-up systems

Knowledge of Digital Video Recorders (DVR)

Knowledge of mechanical and electrical systems

Customer Focus

Advanced communication skills

Adaptability

Education

High School/GED or equivalent experience

Job description

Electronic Security Banking Specialist 2

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programmes, tests, repairs, and services a variety of non‑routine systems and equipment for drive‑up, locksmith, and electronic projects, ATM/​TCR. Systems include but are not limited to all manufacturer’s drive‑up equipment (including remote drive‑up), deal drawers, and audio and video equipment related to drive‑up banking. Repairs or replaces damaged components of remote units.
• May also work on larger projects with greater complexity as needed.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
• Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimise deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements and compliance with applicable manufacturer’s specifications. Refers only to the most complex issues to higher levels.
• Estimates cost, time and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Centre, and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behaviour.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Strong knowledge of drive‑up, locking and electronic systems specific to banking industry.
• Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Strong knowledge of mechanical and electrical systems.
• Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer.
• Advanced communication skills both oral and written.
• Adaptability – Responds effectively to changes in situation or information.

Company Benefits

Convergint fosters a supportive, accessible and inclusive environment in which all individuals are able to realise their maximum potential within the company. We offer a variety of programmes and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Programme
• 401K Matching Plan
• Colleague Assistance Programme
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parent‑leave

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 3‑5 years locksmiths, drive‑up and electronic, ATM’s/TCR.

• 3 years Banking Specialist experience within a commercial, industrial or facilities operation setting

Preferred Experience: (but not required):

• 3 years in 1 or more of the following industries: security, electronic, banking equipment

Pay range: $38-45/HR USD

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.