Electronic Security Banking Specialist 2

Convergint Technologies, LLC

Mount Laurel Township (NJ)

On-site

USD 52,348 - 61,992

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical, dental, and vision plans

401(k) matching plan

Tuition reimbursement

Vehicle reimbursement plan or company

Cell phone reimbursement (if applicab)

Paid parental leave

Job summary

Convergint Technologies, LLC is seeking a Banking Service Technician for full-time work in a banking support role. You will install, test, and service drive-up systems, ATMs, and related electronics, while mentoring junior staff and ensuring high-quality customer service.

You will troubleshoot complex issues, coordinate with project teams, and maintain compliance with safety policies. A strong background in electronic and mechanical systems is required.

Qualifications

Strong knowledge of drive-up, locking and electronic systems specific to the banking industry.
Strong knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
Strong knowledge of mechanical and electrical systems.

Responsibilities

Install, program, test, repair, and service a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/TCR.
Troubleshoot, repair, and replace all components of remote, audio, and video equipment.
Install, configure and support network systems and equipment for assigned projects.
Perform preventative maintenance as needed.
Mentor less experienced staff using technical knowledge and experience.

Skills

Drive-up systems

Locking systems

Electronic systems

Customer focus

Communication skills

Adaptability

Education

High School/GED

Tools

DVRs

NVRs

Remote networks

Job description

Overview

Convergint is looking for a full-time Banking Service Technician to join our culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects. You are part of a dynamic team that supports growth for both you and Convergint.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and performance, our mission is to be our customer\'s best service provider. We value diversity and operate on a foundation of 10 values and beliefs that drive our culture. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You\'ll Do with Our Training and Your Experience

Convergint\'s greatest strength is our people. Everyone is encouraged to participate in our Recruit Awesome People program to grow Convergint by promoting a colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Install, program, test, repair, and service a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/TCR. Systems include drive-up equipment (including remote drive-up), deal drawers, and audio/video equipment related to drive-up banking. Repair or replace damaged components of remote units.
May work on larger projects with greater complexity as needed.
Troubleshoot, repair, and replace all components of remote, audio, and video equipment. Install, configure and support network systems and equipment for assigned projects. Perform preventative maintenance as needed. Mentor less experienced staff using technical knowledge and experience.
Handle moderately complex installations for remote units such as alert systems. Install new units with final connections, testing, and training.
Respond to moderately complex customer service calls, scheduled maintenance calls, and emergency/after-hours service calls in a timely manner. Work assignments are varied and may require originality and ingenuity.
Identify potential project challenges, communicate with the appropriate parties, and assist in developing strategies to minimize deviations from estimated costs and deadlines.
Inspect completed work for conformance with specifications and applicable manufacturers\' specifications. Refer the most complex issues to higher levels.
Estimate cost, time, and materials for replacement equipment.
Clean, maintain, adjust, calibrate, and service equipment used in the performance of duties.
Perform work in accordance with state/local regulations and company health and safety policies. Use strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Act as the customer\'s best service provider at all times, ensuring Convergint is the first choice for service.
Communicate and collaborate with team members to improve operations. May advise management on customer satisfaction, product performance, installation techniques, and product improvements.
Stay up to date with company policies and present a professional image of Convergint in appearance and behavior.
Perform other duties as required.

What You\'ll Need

Strong knowledge of drive-up, locking and electronic systems specific to the banking industry.
Strong knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Customer focus – maintaining awareness of and meeting customer needs and wants.
Advanced communication skills, both oral and written.
Adaptability – ability to respond effectively to changes in situation or information.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment with programs and benefits designed to help colleagues realize their potential: