Electronic Game Support / Maintenance Technician

Puttshack; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Puttshack, an upscale tech-infused mini golf experience, seeks an Electronic Game Support / Maintenance Technician to maintain game technology and deliver exceptional guest experiences. Ideal candidates will have a strong technical background and excellent problem-solving skills.

Benefits

Paid Time Off

Health Insurance

401k

50% Off Meals & Free Mini Golf

Parental Leave

Paid Volunteer Hours

Qualifications

• 2+ years' experience in technical support or maintenance.
• Knowledge of computer systems and technology.
• Familiarity with technical documentation.

Responsibilities

• Maintain the functionality of game technology.
• Troubleshoot and resolve technical issues.
• Collaborate with venue team for a positive guest experience.

Skills

Technical support

Problem solving

Communication

Education

High School Diploma

Job description

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really about having fun - and doing something fun - together.

Now Hiring / Immediate Opportunity for :

Electronic Game Support / Maintenance Technician

The Game Technician position is responsible for maintaining the functionality of our unique game technology. Our Game Technicians are knowledgeable on the mechanics and operations of the game / courses and ensure they are performing properly, and safely. Through various troubleshooting and repair techniques as well as timely and accurate reporting, the Game Technician will work closely with the venue team to resolve technical issues promptly and efficiently, contributing to a positive and engaging atmosphere and guest experience on the course.

We'd like for you to have :

• 2+ years' experience in technical support or maintenance.
• Proficient with computer systems, technology and PC hardware installations
• Ability to learn unique software and hardware systems that support the game.
• Familiarity with technical documentation; ability to read schematics and wiring diagrams
• Familiarity with electronic circuitry and testing equipment
• Skilled in practical application of electronics and mechanics.
• Experience with using hand tools and small power tools
• Possess a guest focused mind set; provide an exceptional experience
• Ability to effectively communicate with management, peers, and guests
• Strong problem solving skills and ability to multi task
• Must have flexibility to work varied schedules to include working on days, nights, holidays, and weekends and requires standing and / or walking for extended periods of time
• This position must pass a post-offer background check.

Preferred Skills and Experience :

• Proven experience in technical support and maintenance in a gaming or entertainment environment.
• Strong problem-solving skills down to the component level and the ability to troubleshoot complex issues effectively.
• Experience with small electronic and mechanical repairs
• Familiar with Ethernet data infrastructure
• Soldering experience
• Basic understanding of electromechanical devices
• Examples : linear actuators, small conveyor systems, etc.

Position Responsibilities may include, but not limited to :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this position, the associate / team member will regularly be required to :

Work in a noisy, fast paced environment with distracting conditions.

Move about facility and stand for long periods of time.

Kneel, stoop, bend and twist frequently

Read and write handwritten notes.

Lift and carry up to 30 pounds.

Work environment- potentially confined, crowded, guest occupied space of variable noise and temperature levels

Physical demands-necessary ability to move and lift 10-50lbs, navigate stairs and dimly lit areas, remain on feet for an entire shift throughout all venue areas including kitchen, stairs, etc. Ability to kneel, stoop, bend and twist.

Hand dexterity to work with small tools and fine-tune small components

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What's in it for you :

• Paid Time Off & Health Insurance
• GREAT growth opportunities
• 401k
• 50% Off Meals & Free Mini Golf
• Parental Leave & Paid Volunteer Hours
• Earned paid sick time in accordance with applicable municipal and / or state laws.

The Puttshack experience is really all about having fun – and doing something fun - together.

• Our Purpose - To bring everyone in to play.
• Our Vision - To be the universal answer to the question ‘Where should we get together?’
• Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience.
• Our Values :
• Bring your 'A' game - We strive for excellence in everything we do.
• Lead the Way - Our associates embrace and are inspired by change.
• Own the Fun - We revel in our guests’ enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

In order to be hired at Puttshack you must be at least 18 years old, or older. For some roles, you must be at least 21 years old.

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