Enable job alerts via email!

Electronic Computer Operator II

Davita Inc.

Boston (MA)

On-site

USD 55,000 - 65,000

Full time

2 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in healthcare services seeks a Computer Operator responsible for 24x7 IT operations support. The role involves monitoring systems, responding to customer needs, and ensuring operational efficiency. Candidates should have strong organizational and interpersonal skills, along with an Associate's Degree or equivalent experience.

Qualifications

  • Associates Degree or equivalent experience required.
  • Strong organizational and customer service skills expected.
  • Ability to work effectively in a fast-paced environment.

Responsibilities

  • Monitor IT infrastructure and applications 24x7.
  • Provide customer support and troubleshoot technical issues.
  • Maintain operational documentation and logs.

Skills

Organizational skills
Customer service skills
Interpersonal skills
Problem-solving attitude

Education

Associates Degree or equivalent experience

Tools

BMC Ctrl-M
AlertSite
OEM

Job description

Position Summary:


Computer Operators are responsible for providing comprehensive 24x7 operations support. This includes monitoring services of IT infrastructure, applications, batch jobs and associated components on a 24x7 basis to UITS customers as well as campus services. Operators are expected to work a flexible shift schedule, including 2nd and 3rd shift, weekends and holiday duties as required. The Computer Operator also provides excellent customer service, resolves tier one technical issues, and assists with Help Desk requests.


Essential Functions/Responsibilities:



  • Using BMC Ctrl-M software, monitor the production batch schedule, responding to job instructions as necessary

  • Perform daily checklists to ensure health of systems and applications

  • Provide 24x7 phone support to UMSO and Campuses as needed, logging calls, troubleshooting and escalating as necessary, including customer facing issues

  • Assist with assuring system reliability and performance through proactive monitoring of operating systems, databases, servers, services, and network devices using supplied tools (AlertSite, OEM, etc...)

  • Maintain and complete daily logs and turnover reports

  • Enter tickets as needed using the department ticketing system

  • Analyze, triage and troubleshoot alarms received by internal and external monitoring

  • Escalate production problems as needed, setting up and managing bridge calls when necessary

  • Assist with enabling/disabling monitoring and configuration of monitored devices as directed

  • Provide quality customer service when responding to customer calls and or customer e-mails

  • Provide internal communication of outages for equipment and services

  • Consolidate information from a variety of sources to accurately validate, analyze and report outage information, including impact, cause, circumstances, and resolution.

  • Maintain operational documentation to continually improve our environments

  • Participate in knowledge sharing to further develop the overall capability and performance of the team

  • Participate in testing/validation as required

  • Adhere to operating procedures and standards


Minimum Qualifications:



  • Associates Degree or equivalent experience

  • Strong organizational skills

  • Strong customer service and interpersonal skills. Professional level verbal and written communication skills

  • Ability to work effectively in a fast-paced environment

  • A problem-solving attitude


Preferred Qualifications:



  • Experience working in an IT Operations Center

  • Experience working with enterprise monitoring tools is a plus


Other Functions:



  • Other duties and responsibilities as required and designated by the manager


Working Conditions:



  • Typical office environment

  • Participation in 24x7 shift rotations


Additional Details:


Salary up to $65,000.


Schedule: Third Shift

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Electronic Computer Operator II

UMass Boston

Westborough

On-site

USD 55,000 - 65,000

2 days ago
Be an early applicant

Electronic Computer Operator II

Davita Inc.

Shrewsbury

On-site

USD 48,000 - 65,000

2 days ago
Be an early applicant

Electronic Computer Operator II

University of Massachusetts

Westborough

On-site

USD 10,000 - 60,000

3 days ago
Be an early applicant

Plant Operator II (Hourly) - Central High (2024-2025)

Jefferson County Public Schools

Louisville

On-site

USD 60,000 - 80,000

-1 days ago
Be an early applicant

PRODUCTION OPERATOR II 1

TE Connectivity

Medway

On-site

USD 10,000 - 60,000

Yesterday
Be an early applicant

Motor Equipment Operator II - Stormwater (Utilities)

Charlottesville City

Charlottesville

On-site

USD 10,000 - 60,000

2 days ago
Be an early applicant

Synthesis Operator II

Waters Corporation

Taunton

On-site

USD 10,000 - 60,000

2 days ago
Be an early applicant

Heavy Equipment Mechanic (Computer Operator II)

ALTUS TECHNOLOGY SOLUTIONS

Valdosta

On-site

USD 45,000 - 70,000

7 days ago
Be an early applicant

Operator Assistant Tier B

Premier Packaging, LLC

Lebanon

On-site

USD 10,000 - 60,000

Yesterday
Be an early applicant