Electronic Computer Operator I/ IT Service Desk Technician

Massachusetts Maritime Academy; Massachusetts; On-site; USD 53,000; Full time

Job summary

Join a dynamic team at a leading maritime academy as an Electronic Computer Operator I/IT Service Desk Technician! This entry-level role offers the opportunity to provide exceptional customer service while supporting a diverse community. You will be responsible for troubleshooting technical issues, managing campus applications, and ensuring smooth operations of IT services. With a focus on collaboration and excellence, this position is perfect for those looking to launch their career in information technology within a supportive environment. Take your first step toward a rewarding career at an institution that values diversity and inclusion.

Qualifications

• 1+ year experience in computer operations support or an Associate's degree.
• Excellent customer service skills for diverse technical backgrounds.

Responsibilities

• Provide laptop and desktop support, software support, and audio-visual setup.
• Document solutions in Ticketing software and support campus printers.

Skills

Customer Service

Troubleshooting

Organizational Skills

Interpersonal Skills

Ability to work in a fast-paced environment

Education

Associate's Degree in a related field

Tools

Ticketing Software

Blackboard

Google Workspace

Active Directory

Job description

Electronic Computer Operator I/ IT Service Desk Technician

General Responsibilities:

Massachusetts Maritime Academy is a top-ranked, fully accredited, four-year, co-educational state university with 7 undergraduate degree programs focusing on science, engineering, technology, math, and business that are highly regarded in the domestic and international maritime industry and its related business sectors. Located at the western end of the scenic Cape Cod Canal, MMA offers easy access to beautiful Buzzards Bay and the pristine beaches of Cape Cod, Martha's Vineyard, and Nantucket. The Academy offers generous benefits packages and competitive salaries commensurate with qualifications and experience.

Provide excellent customer service, Service Desk support and services, including but not limited to, laptop and desktop support, software support, system and network access, and equipment loaning. Provide audio-visual setup and associated support. Coordinate tasks associated with campus applications, including Blackboard, Panopto, Google Workspace, Self Service, Colleague/Datatel, Active Directory, MFA support, Library Systems, and others. Triage tickets to ensure they are assigned to the appropriate team member and are promptly addressed. Provide post-resolution follow-ups to incidents to ensure customer satisfaction. Support campus printers. Upkeep records and run laptop updates. Document solutions in our Ticketing software. Participate in other projects and work with other software as assigned.

Qualifications and Requirements:

1. At least one year of full-time experience in the support of computer operations. An Associate's degree in a related field may be substituted for the required experience.
2. Ability to provide excellent customer service to a community with diverse technical backgrounds.
3. Excellent administrative, organizational, and interpersonal skills.
4. Ability to function effectively in a high-paced work environment.
5. Excellent troubleshooting skills.

Preferred Qualifications:

1. Experience working in a college atmosphere.
2. At least 2 years of experience in support services.
3. Technical support experience with online systems such as Blackboard & Google Applications.
4. A demonstrated commitment to diversity, equity, and inclusion through continuous development and/or the modeling of inclusive behaviors.

Shift: Days: Monday through Friday (9:30 a.m. - 5:30 p.m.)

Salary: AFSCME Grade 15/Step 1: $2028.38 bi-weekly / $52,737.88 annually

How to Apply:

To apply electronically via email, please attach a cover letter and resume, Employment Application, and Affirmative Action form along with contact information of three (3) professional references to [e-mail]. Alternatively, application materials may be mailed to Human Resources, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Finalists must complete a pre-employment drug screening and background check.

Massachusetts Maritime Academy is an Equal Opportunity Employer. We strongly encourage members from historically underrepresented communities, women, and veterans to apply.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Information Technology

Industries: Higher Education