Electronic Banking Specialist

Horizon-Bank; Temple (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Wellness program

Employee assistance program

Life and AD&D insurance

401k plan

Pet insurance discounts

Paid time off

Job summary

Horizon Bank seeks an Electronic Banking Specialist to join the Central Texas Operations team in Temple, TX. You will support electronic banking products, troubleshoot issues, and help both employees and customers maintain accurate systems and data.

The role requires a service mindset, strong communication, problem-solving, and attention to detail. You’ll collaborate with teammates and vendors to enhance the online banking experience and ensure compliance with banking policies.

Qualifications

• High school diploma or GED and 2+ years of banking experience.
• 1+ years of customer service experience, preferably in banking or financial services.

Responsibilities

• Provide Electronic Banking expertise and support to Horizon Bank employees and customers, including hardware and software troubleshooting, diagnosis, and resolution.
• Assist personal and business customers by phone with online banking access issues, including account lockouts and password resets.
• Respond to customer inquiries received through online banking email channels and provide timely, accurate resolution or escalation.
• Review Electronic Banking maintenance reports to verify the accuracy and integrity of online banking registrations and related account information.
• Generate and review Electronic Banking reports and perform routine data maintenance and cleanup, including inactive users, eStatement changes, and removal of closed accounts from Bill Pay.
• Serve as a subject matter expert and go-to resource for Electronic Banking processes, systems, policies, and procedures across the Bank.
• Create, maintain, and update Electronic Banking procedures and documentation as systems, processes, and requirements change.
• Proactively identify opportunities to resolve recurring issues, improve processes, enhance reporting, and strengthen the overall Electronic Banking experience.
• Coordinate with third-party vendors, including Q2, Jack Henry iPay, Fiserv, CSI, and other service providers, as needed to troubleshoot issues, resolve problems, and support Electronic Banking services.
• Deliver a high level of service to customers and co-workers by responding promptly, communicating effectively, and working to exceed expectations.
• Comply with all applicable laws and regulations and the Bank’s policies and procedures.
• Other duties as assigned and/or taken on.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Teamwork

Willingness to learn

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Electronic Banking Specialist

Regular Full-Time Employee Belton, Temple, TX, US

6 days ago Requisition ID: 1387

Position Summary

The Electronic Banking Specialist is a key member of the Operations team, providing expertise and support for Horizon Bank’s electronic banking products and services. This role helps employees and customers troubleshoot issues, resolve problems, maintain accurate systems and data, and identify opportunities to improve the electronic banking experience.

Success in this position requires a strong service mindset, communication and problem-solving skills, attention to detail, teamwork, and a willingness to learn and grow.

This full-time, in-person position is based at our Central Texas Operations Offices (9369 Tarver Dr, Temple) and offers the opportunity to build expertise across electronic banking systems, technology, customer service, and banking operations.

WHAT WILL I DO?

• Provide Electronic Banking expertise and support to Horizon Bank employees and customers, including hardware and software troubleshooting, diagnosis, and resolution.
• Assist personal and business customers by phone with online banking access issues, including account lockouts and password resets.
• Respond to customer inquiries received through online banking email channels and provide timely, accurate resolution or escalation.
• Review Electronic Banking maintenance reports to verify the accuracy and integrity of online banking registrations and related account information.
• Generate and review Electronic Banking reports and perform routine data maintenance and cleanup, including inactive users, eStatement changes, and removal of closed accounts from Bill Pay.
• Serve as a subject matter expert and go-to resource for Electronic Banking processes, systems, policies, and procedures across the Bank.
• Create, maintain, and update Electronic Banking procedures and documentation as systems, processes, and requirements change.
• Proactively identify opportunities to resolve recurring issues, improve processes, enhance reporting, and strengthen the overall Electronic Banking experience.
• Coordinate with third-party vendors, including Q2, Jack Henry iPay, Fiserv, CSI, and other service providers, as needed to troubleshoot issues, resolve problems, and support Electronic Banking services.
• Deliver a high level of service to customers and co-workers by responding promptly, communicating effectively, and working to exceed expectations.
• Comply with all applicable laws and regulations and the Bank’s policies and procedures.
• Other duties as assigned and/or taken on.

AM I THE RIGHT FIT?

We are looking for a service-minded professional who is accountable, detail-oriented, collaborative, and enjoys solving problems and helping others.

Required:

• High school diploma or GED and 2+ years of banking experience or the equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities to perform the job duties of this position.
• 1+ years of customer service experience, preferably in banking or financial services.
• Excellent customer service, communication, phone, and email skills.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with computers, email, word processing, spreadsheets, and other business software.
• Strong attention to detail, organization, and time-management skills.
• Ability to work independently and as part of a team.
• Ability to learn and adapt to new systems, technology, processes, and products.
• Sound judgment and decision-making skills.

Preferred skills:

• Four-year degree in business, banking, finance, or related field.
• Experience with electronic banking products, services, and regulations.
• Experience with online banking, mobile banking, Bill Pay, or eStatements.
• Experience working with banking systems and third-party vendors.
• Proficiency with smartphones, tablets, operating systems, and other technology.

We’re not just your ordinary bank - we have something special here at Horizon. Our charter dates back to 1905, giving us over a century of experience serving Central Texas. We pride ourselves on creating lifelong customer relationships and business partnerships and have a reputation for an unwavering commitment to our teams, our communities, and our customers.

Thanks to our diverse, energetic team, Horizon continues to grow and succeed:

• #1 locally owned bank according to Austin Business Journal 2020 Power Rankings.
• Top 40 community banks nationwide by S&P Global Market Intelligence.
• 2024 top 10 community bank according to American Bankers Association.
• 2020 & 2021 Thriving Together recipient for outstanding company Wellness Program. Learn more about our benefit package below!

We’re proud of where our teams have gotten us and can’t wait to see where you will take us next!

WHAT DOES IT MEAN TO BE ON THE HORIZON TEAM?

Our commitment to our employees goes beyond base pay—it includes the tangible things like salary, benefits, and special employee programs such as training & development, wellness, and flexible sick time. Equally important are the intangible factors like challenging work, a community focused mindset, and the opportunity to grow professionally. We do not hire resources; we invest in people.

Benefits available to you include:

• Health coverage options including Medical, Dental, and Vision
• Wellness Programthat incentivizes you with premium cost savings
• Employee Assistance Programto help you with life’s challenges
• Basic Group term Life and AD&Dto protect you and your family
• The opportunity to become a shareholder of the Bank through our 401k Retirement Plan
• Discounts on Pet Insurance
• Time off policiesmeant to support your work-life balance

INTERESTED?

Good luck and we look forward to hearing from you!

At Horizon Bank, we recognize that diverse perspectives and experiences drive innovation and success. We operate within a merit-based framework that fosters inclusivity and belonging, ensuring all individuals have the opportunity to contribute, develop, and thrive. We seek talented, qualified individuals for all career opportunities, without regard to any status protected under federal, state, or local law. Horizon is proud to be an Equal Employment Opportunity Employer.