Electronic Banking Specialist

Montgomery Bank; Sikeston (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Montgomery Bank seeks an electronic banking specialist to provide support to employees and clients using online banking services. The role entails setup of new clients, troubleshooting issues, and offering assistance via phone and email in a fast-paced environment. Candidates must have a high school education and strong communication skills.

Qualifications

• High School education or GED is required.
• Familiarity with Windows and Excel software is needed.
• Excellent communication skills via telephone or email.

Responsibilities

• Support bank employees and clients with online banking, Edeposit, and ACH/WIRE Manager.
• Setup new clients and resolve issues for existing clients.
• Answer client questions regarding online banking products.

Skills

Attention to detail

Communication

Problem Resolution

Education

High School Diploma or GED

Tools

Windows

Excel

Job description

Responsibilities:

The electronic banking specialist supports bank employees, personal online banking customers, and business clients with issues involving online banking, Edeposit, and ACH/WIRE Manager products. We work directly with Cash Management Officers to setup new clients for these services, and resolve issues that existing clients/customers are having. We also will answer calls directly from clients/customers to assist them with any questions they have regarding these products. This would include the processing of ACH Files and Wires.

Requirements:

• High School education or successful completion of the General Equivalency Diploma
• Knowledge of Windows and Excel based software
• Ability to use a personal computer
• Extreme attention to detail
• Excellent ability to communicate via telephone or email
• Problem Resolution
• Able to handle high volume and fast paced working environment

Montgomery Bank is an Equal Opportunity Employer