Electronic Banking Specialist

Royal Business Bank; Buena Park (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

Royal Business Bank seeks a detail-oriented professional to support electronic banking operations for business clients. Under general supervision, you will set up and monitor online banking, merchant deposits, and related services, while ensuring compliance with banking policies and regulations.

You will handle inquiries, assist with account applications, review mobile deposits, and monitor daily reports for suspicious activity.

Qualifications

• AA degree or equivalent is required.
• Banking regulations knowledge beneficial.
• Experience in bank branch operations preferred.

Responsibilities

• Set up/input and maintain electronic banking functions for business online banking, merchant remote deposit, business bill pay, ACH originations, and online wire.
• Handle electronic banking products, processes and customer inquiries with high-quality service.
• Respond to inquiries on product usage and system operations.
• Monitor and respond to online customer inquiries.
• Assist with reviewing and approving online account applications (Prelim.).
• Review and release mobile deposits (Mobiliti).
• Assist with CDARS/ICS processing.
• Review daily reporting including ACH file transfer reports and EBanking Daily Reports; monitor suspicious activity.
• Review and delete inactive business online banking users semi-annually.
• Perform other duties as assigned.

Skills

PC literate

Detail-oriented

Strong communication and customer

Bilingual (English/Mandarin)

Education

AA degree or equivalent

Job description

Under general supervision, performs the Bank’s electronic banking functions, including set-up, monitoring, and customer service enquiries in accordance with bank policies, procedures and regulations; Complies with all regulations which apply within the scope of the position, including Bank Secrecy Act.

DUTIES

• Set up/input and maintain all electronic banking functions for business online banking, merchant remote deposit, business bill pay, ACH originations, business online wire, etc.
• Handle all electronic banking product offerings, processes and customer inquiries; provide high quality customer services.
• Respond to inquiries, internal and external, on product usage and system operations.
• Monitor and respond to online customer inquiries.
• Assist with reviewing and approving online account applications (Prelim.)
• Review and release mobile deposits (Mobiliti)
• Assist with CDARS/ICS processing.
• Review daily reporting including ACH file transfer report, EBanking Daily Report – EBB/EBC. Monitor suspicious transactions or login activity.
• Review and delete inactive business online banking users on a semi-annual basis.
• Perform other duties as assigned.

QUALIFICATIONS

• EDUCATION: AA degree or equivalent
• EXPERIENCE: Bank branch operations experience; knowledge of banking regulations

SKILLS/ABILITIES

• PC literate
• Detail-oriented
• Strong communication and customer service skills
• Bilingual (English/Mandarin) a plus

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

WHY WORK FOR US?

Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses.

We have great benefits that include, but not limited to:

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.