Electrification Account Manager

ICF; City of Poughkeepsie (NY); Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Volunteer opportunities

Job summary

ICF is seeking an Account Manager to support Beneficial Electrification programs in New York. This role covers recruitment and technical support for customers considering fleet electrification across light to heavy-duty vehicles, with travel to client sites.

The ideal candidate has 4+ years in account management or energy efficiency, a relevant bachelor's, and comfort with CRM tools. You will educate customers on savings and coordinate project deployments with stakeholders.

Qualifications

• Bachelor’s degree or 4+ years in related field/experience.
• Experience in account management, sales or energy efficiency.
• Familiarity with CRM tools and data analysis platforms.

Responsibilities

• Conduct calls and in-person meetings with commercial, industrial, and public fleet customers daily.
• Educate customers on the benefits of fleet electrification and related technologies.
• Calculate financial savings potential of conversion opportunities.
• Log outreach and meeting activities in program CRM tool.
• Discuss barriers to electrification and provide support services to overcome them.
• Provide financial and business case analysis for deployment options.
• Coordinate with utility distribution and customer teams on load and upgrades.
• Identify and submit for grants and funding opportunities.
• Deliver training on EVs and charging infrastructure.
• Support project research involving codes, zoning, and parking.

Skills

Communication skills

Presentation skills

Self-motivation

Organizational skills

Multi-tasking

Education

Bachelor’s Degree in Business, Sustainability, Environment, Communications, Engineering or related fields

4+ years experience in Account Management, Sales, Customer Engagement, Energy Efficiency and/or Consulting or a related area.

Tools

Salesforce

Microsoft Dynamics

Tableau

Power BI

Job description

Electrification Account Manager

Location: Albany, NY, Poughkeepsie, NY

Time Type: Full time

Job Description

Account Manager, Beneficial Electrification

Location: Poughkeepsie, NY (remote with local travel)

Ready to make a difference?

ICF is seeking an Account Manager to support our clients and projects in our electric vehicle (EV) and Beneficial Electrification programs in the Central New York area. The Account Manager will provide program recruitment and technical support services for customers considering electrifying their light-, medium-, and heavy-duty fleet vehicles.

This position will be home-based and will require local travel to visit electric vehicle charging sites and meet with commercial customers in the New York area. The Account Manager will be responsible for working with end-users and dealers to explain the benefits of fleet electrification, working with fleet modeling tools to calculate financial and emission savings potential of conversions, presenting and discussing savings analysis, and supporting customers to move projects forward in various ways.

ICF’s Beneficial Electrification and EV programs support customers in their switch from fossil fuel to electric equipment. From light, medium, and heavy-duty vehicles to buildings and industrial equipment, stakeholders are evaluating their options to electrify and reduce emissions. ICF helps utilities and companies evaluate these opportunities and support delivering those financial and decarbonization benefits.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Conduct calls and in-person meetings with commercial, industrial, and public fleet customers daily.
• Educate customers on the benefits of fleet electrification and related technologies.
• Calculate financial savings potential of conversion opportunities.
• Log outreach and meeting activities in program CRM tool.
• Discuss fleet electrification with customers to identify barriers to electrification for each participating customer and identify support services to overcome those barriers.
• Provide financial and business case analysis for deployment options that best fit the customer’s need (buy, lease, energy as a service).
• Act as a liaison between the utility distribution group and customer to evaluate new load and coordinate transformer upgrades, if required.
• Support customer upgrade evaluation for customer side upgrade needs.
• Internal and external (budgeting, procurement, board meetings) stakeholder support to answer questions with constituent groups.
• Assist customer in identifying and submitting for available grant and funding opportunities that can support vehicle or infrastructure deployments.
• Deliver technical training content and/or live training sessions to help customers familiarize staff with EVs and EV charging infrastructure, maintenance, and other aspects of fleet conversions.
• Lead or support project research to support customer’s deployment needs with codes, zoning, parking, building or other project viability requirements.
• Support customer in acquiring vendor bids for site development, vehicles and equipment, or other services as needed.
• Attend client sponsored and industry events to engage customers and trade allies
• Ensure high customer satisfaction with the program.
• Must have a reliable vehicle for local travel. Requirements are between 20% to 30% of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

• Bachelor’s Degree in Business, Sustainability, Environment, Communications, Engineering or related fields

OR

• 4+ years experience in Account Management, Sales, Customer Engagement, Energy Efficiency and/or Consulting or a related area.

AND

• Must be able to pass a background check, have a valid driver’s license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

What we would like you to have:

• Technical experience with light, medium, and/or heavy-duty electric vehicles and/or electric vehicle charging equipment
• Experience working with a Utility either directly or in a consultative capacity
• Familiarity with a Customer Relationship Management (CRM) application such as Salesforce or Microsoft Dynamics
• Data Analysis experience utilizing Tableau or PowerBi

Professional skills you will use:

• Computer experience, with strong proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
• Excellent written communication and presentation skills
• The initiative to embrace continuous learning toward becoming an expert on the programs you represent.
• Self-motivated with the ability to work independently
• Strong organizational skills
• Attention to detail
• Ability to prioritize and multi-task
• Well-developed phone presence and high comfort level in initiating conversations

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please [e-mail] we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance [e-mail]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$50,605.00 - $86,028.00New York Remote Office (NY99)