Electrical Support Engineer, Critical Power Systems

Trystar, LLC; Faribault (MN); Hybrid; USD 125,000 - 140,000; Full time

Job summary

Trystar, LLC in Faribault, MN seeks an Electrical Support Engineer for Critical Power Systems to act as the technical interface between customers and Trystar. You will troubleshoot, interpret electrical drawings, and coordinate with engineering and field teams from our Faribault office.

The role requires 5–10+ years in power engineering, familiarity with NEC/UL standards, and experience with CRM/ERP tools. This is a full-time position with occasional travel and after-hours support.

Qualifications

• BS in Electrical Engineering with Power Engineering specialization.
• 5–10+ years in power generation/critical power engineering.
• Knowledge of NEC and UL standards: NFPA 110, NFPA 70, NFPA 99, UL 891/924/1008/1558/1741.
• Ability to read electrical drawings, schematics, wiring diagrams, specs and manuals.
• Strong communication and organizational skills across customer types.
• Experience with CRM/ERP and common business tools.

Responsibilities

• Receive and respond to support requests via phone, email, and website.
• Provide real-time support to installers, contractors, and maintenance personnel.
• Manage support tickets using CRM systems (SalesForce).
• Familiarize with product types across Trystar's portfolio.
• Collaborate with Subject Matter Experts and Engineering.
• Organize and update the support library resources.
• Coordinate with field service technicians and engineers, including third parties.
• Occasional travel or after-hours/weekend support as needed.

Skills

Troubleshooting

Communication

Electrical drawings

Problem solving

Customer focus

Education

BS Electrical Engineering, Power Engineering

Tools

Salesforce Service Cloud

Excel

Word

ERP

Job description

Trystar, LLC in Faribault, MN seeks an Electrical Support Engineer for Critical Power Systems to act as the technical interface between customers and Trystar. You will troubleshoot, interpret electrical drawings, and coordinate with engineering and field teams from our Faribault office.

The role requires 5–10+ years in power engineering, familiarity with NEC/UL standards, and experience with CRM/ERP tools. This is a full-time position with occasional travel and after-hours support.