Critical Power Electrical Support Engineer

Trystar; Faribault (MN); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Trystar in Faribault, MN is seeking an Electrical Support Engineer for Critical Power Systems. You will act as the technical interface between customers and Trystar, supporting installers, engineers, integrators, owners, and maintenance personnel.

You will collaborate with Sales, Customer Experience, Engineering, Operations, and Quality to troubleshoot, reference NEC/UL standards, and grow the knowledge base while supporting field service teams. Occasional travel is expected.

Qualifikationen

• BS Electrical Engineering required with power engineering focus.
• 5–10+ years in power generation/critical power engineering or support.
• Familiarity with NEC and UL standards relevant to power systems.

Aufgaben

• Receive support requests via phone, email, and website.
• Provide real-time support for installers, contractors, maintenance personnel.
• Manage support tickets using Salesforce Service Cloud case management.
• Become familiar with Trystar product types across the expanding portfolio.
• Collaborate with Subject Matter Experts and Engineering for each product series.
• Build and organize support library resources.
• Coordinate with and remote support field service technicians and engineers for job sites.
• Occasional travel or after-hours/weekend support may be required.

Kenntnisse

Power engineering

Troubleshooting

Customer support

Electrical drawings

Communication skills

Field service

CRM software

Ausbildung

BS Electrical Engineering

Tools

Salesforce Service Cloud

Excel

ERP

Jobbeschreibung

Trystar in Faribault, MN is seeking an Electrical Support Engineer for Critical Power Systems. You will act as the technical interface between customers and Trystar, supporting installers, engineers, integrators, owners, and maintenance personnel.

You will collaborate with Sales, Customer Experience, Engineering, Operations, and Quality to troubleshoot, reference NEC/UL standards, and grow the knowledge base while supporting field service teams. Occasional travel is expected.