Electrical Service Technician

Bell Brothers; Hayward (CA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement plan

PTO & Holidays

Training & development

Job summary

Bell Brothers Plumbing, Heating & Air is hiring a Residential Electrical Service Technician in Hayward, CA. You will diagnose and repair residential electrical issues, explain options to homeowners, and coordinate with sales or installation when needed.

You must hold a California Residential Electrician Certification and have strong troubleshooting, safety, and customer-service skills. ServiceTitan experience and a commitment to safety are valued as part of our team-driven culture.

Qualifications

• Current California Residential Electrician Certification or higher electrical certification.
• Residential electrical experience and technical competency to diagnose and resolve service calls.
• Strong working knowledge of panels, breakers, wiring, grounding, and GFCI/AFCI protection.
• Ability to safely complete residential electrical repairs and know when to escalate.
• Ability to read blueprints, diagrams, and schematics.
• Clear communication and ability to explain conditions and options to homeowners.
• Strong customer-service, documentation, organization, and time-management skills.
• Ability to use ServiceTitan or similar field-service software.

Responsibilities

• Respond to residential electrical service calls involving failures, troubleshooting, repairs, and homeowner concerns.
• Diagnose problems using a systematic troubleshooting process and testing equipment.
• Repair, replace, install, and maintain electrical components within assigned capabilities.
• Evaluate safety and reliability implications of the system conditions.
• Explain findings and present repair or improvement options in homeowner-friendly language.
• Identify needs for larger projects and coordinate handoffs when appropriate.
• Document results, materials, and required job information in ServiceTitan.
• Complete estimates, signatures, payments, and customer communications.
• Maintain service vehicle and tools, adhering to safety procedures.
• Follow applicable electrical codes and company standards.

Skills

Troubleshooting

Residential electrical experience

Blueprints/diagrams reading

Customer service

ServiceTitan

Electrical codes knowledge

Education

California Residential Electrician Certification

Tools

ServiceTitan

Job description

At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

Solve Electrical Problems. Earn Homeowner Trust.

Bell Brothers is hiring Residential Electrical Service Technicians who combine strong troubleshooting skills with quality workmanship and clear, honest communication.

Whether your background is in residential service or electrical installation, this role is for certified electricians who can independently diagnose common residential electrical problems, complete repairs safely, and help homeowners understand their options. Your assigned work will reflect your demonstrated technical capabilities.

You’ll primarily respond to service calls from homeowners experiencing electrical problems, with Electrical Safety Inspections and maintenance appointments assigned as department needs require.

How We Work

At Bell Brothers, the homeowner's immediate concern comes first. You'll investigate the problem, explain your findings in plain language, and recommend solutions based on the electrical system's condition and the homeowner's priorities, not unnecessary sales pressure.

We expect technicians to complete appropriate repairs during the initial appointment whenever practical. When a project requires specialized expertise or exceeds your assigned capabilities, you'll document the findings and coordinate the next steps through our sales or installation process.

Our six-step service process provides a consistent approach to each appointment: Prepare, Greet, Explore, Present, Execute, and Wrap Up.

What You'll Do

• Respond to residential electrical service calls involving failures, troubleshooting, repairs, and homeowner concerns.
• Diagnose problems using a systematic troubleshooting process and appropriate testing equipment.
• Repair, replace, install, and maintain receptacles, switches, breakers, circuits, wiring, lighting, GFCI/AFCI protection, and other residential electrical components within your assigned capabilities.
• Evaluate the immediate problem and related system conditions that may affect safety, reliability, or performance.
• Explain diagnostic findings and present appropriate repair or improvement options in clear, homeowner-friendly language.
• Identify legitimate needs for larger projects or specialized work, document them, and generate qualified leads or coordinate a handoff when appropriate.
• Document diagnostic results, completed work, materials used, photographs, and required job information in ServiceTitan.
• Complete estimates, signatures, payment processing, invoice summaries, forms, and customer communications before closing each appointment.
• Maintain your assigned service vehicle, truck stock, tools, testing equipment, and company-issued equipment.
• Follow applicable electrical codes, company safety procedures, and established service standards.

What You'll Bring

Required Qualifications

• Current California Residential Electrician Certification or higher electrical certification. Electrical Trainee registration alone does not qualify for this role.
• Residential electrical experience and technical competency sufficient to independently diagnose and resolve common service calls.
• Strong working knowledge of panels, breakers, branch circuits, wiring methods, grounding and bonding, devices, lighting, and GFCI/AFCI protection.
• Ability to safely complete residential electrical repairs and recognize when work requires additional support.
• Ability to read and interpret blueprints, technical diagrams, and schematics.
• Clear communication skills, including the ability to explain electrical conditions and present multiple repair or improvement options.
• Strong customer-service, documentation, organization, and time-management skills.
• Ability to use ServiceTitan or similar field-service software and mobile technology.

Preferred Experience

• At least three years of residential electrical field experience.
• A background in residential service and troubleshooting. Installation electricians with strong diagnostic and customer-service skills are also encouraged to apply.

Training and Benefits

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Ongoing training and professional development opportunities

Working Conditions

• Residential field work, including confined spaces and work at heights as required.
• Physical tasks involving lifting up to 50 pounds.
• Safe use of electrical tools and testing equipment, with adherence to electrical safety procedures.
• Independent management of service appointments, with coordination from other technicians and team members when needed.

#BELLP

Pay Range

$21 - $32 USD

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.