Electrical Product Support Engineer

SMC Corporation; Noblesville, Northern (IN, KY); Hybrid; USD 59,000 - 81,000; Full time

Job summary

SMC Corporation is seeking an Electrical Application Technical Support engineer to provide technical support for internal and external customers. The role requires creativity, product design knowledge, and the ability to evaluate and research product applications from first principles.

The successful candidate will read and interpret pneumatic and electrical schematics, troubleshoot protocols and circuits, and communicate technical information clearly. Domestic and international travel (<15%) may be required.

Qualifications

• Bachelor's degree in electrical or technical engineering or equivalent education/experience as determined by management.
• Novice understanding of product development processes and project management principles.
• Novice understanding of tolerances, industrial processes, schematics, and communication protocols.

Responsibilities

• Interpret customer requirements to meet outputs.
• Conduct technical application evaluations and report results to customers.
• Communicate technical knowledge and specifications to customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review data using CAD models and product documentation in corporate systems.
• Perform guided research and summarize data results.
• Complete tasks using predefined departmental processes.
• Provide hands-on technical support for customers and internal teams.
• Collaborate on team tasks and participate in training or trade shows as needed.
• Record daily activities and travel domestically/internationally (less than 15%).
• All other duties as assigned.

Job description

PURPOSE

This role is to provide electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving from engineering first principles.

ESSENTIAL DUTIES

• Interpret internal and external customer requirements to meet desired outputs.
• Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
• Communicate technical knowledge and specification to internal and external customers.
• Read, interpret, troubleshoot pneumatic and electrical schematics.
• Troubleshoot and configure product communication protocols.
• Troubleshoot pneumatic and electrical circuits.
• Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
• Perform guided research on a variety of topics and provide summarized data results.
• Complete assigned tasks using predefined departmental processes.
• Hands on technical support for both internal and external customers.
• Participate on a team to accomplish given tasks or processes.
• Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
• All other duties as assigned.
• Record daily activities

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS

• Bachelor's degree in a electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding of the product development process.
• Novice understanding to apply project management principles, methodologies, and documentation.
• Novice understanding of tolerance as it relates to design intent.
• Novice understanding of common industrial processes and/or controls.
• Novice understanding of schematics.
• Novice understanding of communication protocols.
• Novice in conducting research using corporate resources.
• Competent at efficient use of time to effectively plan and execute multiple duties.
• Competent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
• Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
• Competent ability to communicate utilizing corporate office software.
• Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Competent ability to communicate, in English, with internal and external customers tactfully and professionally

Compensation & Benefits

The expected salary range for this position is $59,058-$80,707 annually. Actual compensation will be determined based on experience, skills, qualifications, geographic location, and other job-related factors.

• SMC offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; 401(k) retirement savings; paid time off and paid holidays; life and disability insurance; and other employee benefits and programs.