Market Aftersales Manager - SW-Colorado

Jaguar Land Rover; Colorado; On-site; USD 95,000 - 119,000; Full time

Benefits offered by this job

Global Bonus Program

Health Insurance

Retirement Plans

Lunch Provided

Job summary

Jaguar Land Rover North America, LLC seeks a Field-Based professional to drive parts revenue and elevate the customer experience across our retailer network in Southwest Colorado. Reporting to the Market Area Manager, you will embed JLR standards and lead improvements to deliver a seamless service experience.

The role emphasizes EV readiness, retailer collaboration, and a focus on customer satisfaction with comprehensive benefits and growth opportunities within a prestigious luxury brand.

Qualifications

• Relationship-driven with strong stakeholder management and communication skills.
• Problem solver with results-driven mindset.
• Retailer or OEM aftersales experience preferred.
• Strong analytical skillset and process orientation.
• Proficiency with JLR KPI tracking and root-cause analysis.

Responsibilities

• Achieve Customer Service & Parts KPIs for assigned retailers and market.
• Drive customer satisfaction and loyalty through proactive engagement and process improvements.
• Ensure EV readiness and digital tool adoption across retailers.
• Support revenue growth via service retention, parts, and warranties.
• Embed JLR programs and compliance standards within retailer network.
• Improve speed of Vehicle Off Road (VOR) resolution.
• Promote Modern Luxury culture and continuous learning.

Skills

Stakeholder Mgmt

Problem Solving

Retail Aftersales

Analytical Skills

KPI Tracking

Root Cause Analysis

JLR Systems

Tools

CRM Systems

Job description

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LOCATION: Field Based Role - Southwest Colorado

RECRUITMENT SALARY: $95,000-$119,000

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Market Area Manager, this role partners with the JLRNA Customer Care and Retailer Customer Service Teams to drive parts revenue, elevate the Customer Experience and maximize Retailer efficiency, throughout the Customer Service experience. By fully embedding JLR standards, policies, processes and systems into the retailer operations, this role will work closely with retailer leadership to deliver a seamless, optimized experience that accelerates vehicle turnaround times, improves customer satisfaction and loyalty.

What you will be doing:

• Achieve all Customer Service & Parts Key Performance Indicators (KPIs) for assigned retailers and market.
• Drive customer satisfaction and loyalty through proactive engagement and process improvement.
• Ensure Electric Vehicle (EV) readiness and adoption of digital tools across retailers.
• Support revenue growth through service retention, parts and accessories, and extended warranty programs.
• Embed JLR programs and compliance standards within retailer network.
• Improve speed of Vehicle Off Road (VOR) resolution.
• Promote a Modern Luxury culture and continuous learning environment.
• Ensure the consistent utilization of the Retailer Performance Tool Kit (RPTK) across assigned retailers.
• Ensure that retailer personnel records and mandatory training requirements are current, including technician development through the JLR Excellence Learner’s Journey.
• Responsible for Driving the Focus on Customer Satisfaction and Loyalty
• Responsible for Monitoring and Managing Retailer Customer Service & Parts Performance
• Implementation & Embedding of Customer Service Programs
• Responsible for Managing Compliance to Franchise Standards within Customer Service
• Responsible for Identifying, requesting & gaining support from the shared CSPS where required to improve the Retailers processes and customer experience

What you will need:

• Relationship driven individual with strong stakeholder management and communication skills, able to challenge existing thinking in a positive way
• Problem solver and results driven
• Retailer or OEM aftersales experience
• Strong analytical skillset
• Process skills
• Proficiency with JLR systems, KPI tracking and root-cause analysis

Recruitment Salary Range: $95,000 - $119,000

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

#WEAREJLR

At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

Find out what to expect at each stage of the process along with some hints and tips.

Find out more about working here in our JLR Life Blog:

We look after our employees by offering a host of benefits and investing in their talent through award-winning training