Electric Power Generation Product Support Sales Rep

Yancey Bros. Co.

Macon (GA)

On-site

USD 60,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Full benefits package

Technician tool allowances

Medical, vision, dental

401k plan with strong match

Employee profit sharing

Tuition reimbursement

Advancement opportunities

Job summary

Yancey Bros. Co., a Georgia-based Caterpillar equipment dealer, is seeking an Electric Power Generation Product Support Sales Representative. You will promote service agreements, cover the Columbus to Macon territory, and build strong customer relationships to drive service sales and long-term maintenance contracts.

The role emphasizes excellent customer service, a strong sense of urgency, and the ability to work with limited supervision within a defined territory. High school diploma required.

Qualifications

Adequate knowledge of Caterpillar Commercial Engine products and maintenance schedules.
Ability to influence others and achieve work goals.
Ability to work with limited supervision in a team.
Experience in selling within an assigned territory.
Driving record meets company standards.

Responsibilities

Provide constant support to the Product Support Manager’s leadership and direction.
Increase service sales and market share with customers in the territory.
Maintain current customer and prospect lists for the territory.
Coordinate regular customer visits and follow-up.
Prepare service-related proposals after site audits and technical reviews.
Market customer service agreements (CSA’s).
Maintain opportunity pipelines and equipment lists in SalesLink.

Skills

Caterpillar knowledge

Territory sales

Customer service

Team collaboration

Sales follow-up

Education

High school diploma or equivalent

Tools

SalesLink

Job description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Electric Power Generation Product Support Sales Representative (EPG-PSSR), you will provide exceptional customer service by promoting sales of service agreements for the Commercial Service and Engine Service Department. This position will be charged with covering assigned territories covering Columbus to Macon and establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Primary Responsibilities:

Provides constant support of Product Support Manager’s leadership and direction
Increase service sales and market share with all customers in assigned territory
Maintains current customer and prospect list for assigned territory
Coordinates regular customer visits and follow-up
Perform site audits, technical reviews of customer equipment, and prepare service related proposals
Market customer service agreements (CSA’s)
Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
Informs Product Support Manager of new customer service opportunities
Advices the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
Consistently maintains positive, productive and mature work ethics
Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
Works with various vendors to solicit parts or services required to support any proposed service activity
Maintains up to date maintenance contract pricing

Additional Responsibilities:

Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior sales experience, preferably in the industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to work in an assigned territory with limited supervision is essential to this position as well.

Education/Experience:

High school diploma or equivalent required.

Required Qualifications/Skills:

Adequate knowledge of the Caterpillar Commercial Engine products, recommended maintenance schedules, and technical experience to support service sales.
Ability to express ideas and influence others in a positive manner to accomplish work goals.
Ability to work with limited supervision and in a team atmosphere.
Experience working an assigned territory.
Driving record that meets company standards.

Preferred Qualifications/Skills:

Prior Sales Experience
Industry experience in Caterpillar Commercial Engine products, parts, and/or service for 2 – 5 years

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentalityDelivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure