ELD Support Specialist I

Bennett Motor Express; McDonough (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Bennett Motor Express in McDonough, GA is seeking a technical support specialist to assist drivers and terminal personnel with ELDs and dash cams. You will monitor KeepTruckin and Samsara portals, maintain driver/vehicle profiles, and coordinate equipment returns.

This full-time role requires strong communication and multitasking abilities and is based on site at the McDonough facility. Join a team supporting Hours-of-Service compliance and working closely with the ELD Support Specialist II.

Qualifications

• Prior tech support experience preferred.
• Excellent communication skills.
• Ability to multi-task.

Responsibilities

• Driver and terminal facing ELD and Dash Camera support.
• Daily monitoring of all ELD equipment for connectivity and functionality.
• Daily monitoring of all Dash Cameras for connectivity and functionality.
• Maintenance of driver and vehicle profiles.
• KeepTruckin Group Maintenance
• Manufacturer returns for defective equipment.
• Support of the ELD Support Specialist II as needed.
• Any other tasks assigned by the Hours-of-Service Compliance Manager.

Skills

Excellent communication

Multi-tasking

Tech support experience

Education

High School

Tools

KeepTruckin

Samsara

Job description

Job Details: Job Location: 1001 Industrial Parkway McDonough - McDonough, GA 30253, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Transportation, Position Summary: Individual will render support to all drivers and terminal personnel regarding issues with Electronic Logging Devices (ELDs) and Dash Cams issued to the drivers of the Bennett Family of Companies. Responsible for monitoring the connection and functionality of all ELDs and Dash Cameras currently deployed in vehicles contracted to any one of the Bennett Family of Companies. Responsible for all equipment manufacturer returns. Maintenance of all driver and vehicle profiles within the KeepTruckin and Samsara web portals. Support of the ELD Support Specialist II as needed.

Duties:

• Objectives1: Driver and terminal facing ELD and Dash Camera support.
• Objectives2: Daily monitoring of all ELD equipment for connectivity and functionality.
• Objectives3: Daily monitoring of all Dash Cameras for connectivity and functionality.
• Objectives4: Maintenance of driver and vehicle profiles.
• Objectives5: KeepTruckin Group Maintenance
• Objectives6: Manufacturer returns for all defective equipment.
• Objectives7: Support of the ELD Support Specialist II as needed.
• Objectives8: Any other tasks assigned by the Hours-of-Service Compliance Manager.

Qualifications:

• Prior Tech Support desired.
• Must possess excellent communication skills.
• Must be able to multi-task.

www.bennettig.com

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