ELA Transitions Case Manager (English Language Acquisition) (E)

Centralia College; Lynnwood (WA); On-site; USD 59,000 - 62,000; Full time

Job summary

Edmonds College is seeking a dedicated ELA Transitions Case Manager to provide wraparound support for English Language Acquisition students transitioning to college classes, programs, and employment opportunities. The role includes one-on-one case management and advising on educational and career plans.

The position reports to the Director of ELA Student Services, with a focus on advising, enrollment, and financial aid coordination.

Qualifications

• Bachelor's degree or equivalent-related education or customer service related experience.
• At least 1 year of professional experience providing educational planning, student advising, case management, and/or counseling.
• Proficiency with Google Suite (especially Google Sheets and Docs) and Zoom.
• Detail oriented and excellent verbal, listening, writing, and problem-solving skills.
• Ability to work with English language learners and diverse goals.
• Established communication and teamwork abilities.
• Strong problem-solving and navigation of complex systems.

Responsibilities

• Enroll students using the state student management system (ctcLink).
• Support new student advising sessions and workshops; assist with enrollment.
• Advise students after LOEP placement scores and support transitions to college.
• Provide ongoing case management to support student success and retention.
• Assist with financial aid applications (FAFSA/WAFSA) and deadlines.
• Coordinate with campus partners on financial aid, advising, and transition programs.

Skills

Google Sheets & Docs

Zoom

Detail oriented

Communication skills

Team collaboration

Problem solving

ELL experience

Education

Bachelor's degree or equivalent-related education

Job description

Job Title ELA Transitions Case Manager (English Language Acquisition) (E)

ELA Transitions Case Manager (English Language Acquisition) (ELA)

SALARY: $58,740.59 - $62,203.46

LOCATION: Lynnwood, Washington

DESCRIPTION :

Edmonds College is seeking a dedicated and compassionate team player to fulfill our ELA Transitions Case Manager role. Working in conjunction with the ELA Advising team, this position is responsible for providing ongoing wrap around support for ELA students who are transitioning to college classes, academic programs, and increased employment opportunities. The ELA Transitions Case Manager has a dual role of supporting the wider, overall efforts within the ELA department to increase transitions as well as providing comprehensive one-on-one case management services to a smaller subset of transitioning students. The position advises ELA students in the selection of programs, creation of educational and career plans, and development of college success skills. The ELA Transitions Case Manager identifies and assists students to apply for student financial aid.

This is an exempt position that reports to the Director of ELA Student Services.

Applications received by September 14th, 2026, at 11:59 PM PST will receive priority consideration. Applications submitted after this deadline may not be reviewed unless a second round of review is deemed necessary. Position is opened until filled.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Enroll students using the state student management system, ctcLink.
• Assist with new student advising sessions, application workshops, team meetings, end of quarter enrollment, drop-in advising.
• Advise new students after receiving placement scores on the Levels of English Proficiency (LOEP) Test.

Case Management/Student Retention

• Provide consistent and accessible case management support to students in the ELA program through their initial transition to college-level classes, vocational certificates or employment opportunities.
• Maintain a clear understanding of college certificate and degree program requirements and eligibility.
• Focus on student success and retention by monitoring student progress and participation
• Track retention and outcomes for students receiving services from RISNW (Refugee Immigrant Services Northwest)

Funding Navigation

• Screen for eligibility, and assist students in understanding and applying for various types of financial aid (FAFSA and WAFSA).
• Assist with Financial Aid Application workshops and timely reminders for important deadlines.
• Guide students with updating residency status and programs of study through Enrollment Services and Financial Aid to qualify for funding and enrollment.
• Provide ongoing support to students to comply with financial aid requirements.
• Engage students in college transitional activities which includes facilitating workshops and classroom presentations, college tours, and individual appointments as well as refer students to transitional programs, such as Integrated Basic Education and Skills Training (I-BEST) and Academic English (AENGL) .
• Coordinate services and collaborate with internal and external campus partners such as Financial Aid and Career/Counseling services.
• Refer students to appropriate resources within the college and greater community.

Perform other duties as assigned or delegated by the Director of ELA Student Services
CORE COMPETENCIES:

Expertise in data and case management

Demonstrated expertise developing and/or managing data-oriented systems to meet the needs of a program or organization and using the information derived from those systems to improve case management processes.

Cultural Competency

Demonstrated ability to create a student services environment that fosters belonging and engagement by employing processes that promote cross-cultural connection and commitment to reflection, training, and collaboration to improve service delivery.

Commitment to Access and Educational Success for All

Demonstrated experience providing access and educational success for all students; particularly underrepresented groups and those who are low income.

REQUIRED QUALIFICATIONS:

• Bachelor's degree OR equivalent-related education or customer service related experience
• At least 1 year of professional experience providing educational planning, student advising, case management, and/or counseling in an educational or non-profit setting.
• Proficiency with Google Suite (especially Google Sheets and Docs) and Zoom
• Detail oriented and excellent verbal, listening, writing, and problem-solving skills
• Demonstrated ability to work and communicate effectively with English language learners and other target populations with varying levels of preparation and diverse goals.
• Established communication skills and proven ability to work successfully in a team
• Demonstrated problem solving abilities and ability to navigate complex systems

DESIRED QUALIFICATIONS:

• Ability to speak a language other than English. (Preferred languages: Spanish, Ukrainian and/or Russian, Arabic, or a South East Asian language)

PHYSICAL WORK ENVIRONMENT:

Work is typically performed in an office setting. The ability to sit at a desk/computer station, bend, stoop, walk and generally move around the office to consult with others, work within a busy environment and remain focused on tasks. Inventory management requires some lifting and moving of objects up to 30lbs. Excellent communication skills are essential. This includes the ability to speak clearly and fully comprehend written and spoken English and will include communication with people for whom English is not their first language. This also includes the ability to produce clearly written documents. Those who are multilingual are strongly encouraged to apply.

COMPENSATION:

Salary is $58,740.59 - $62,203.46 and is based on the Edmonds College administrative/exempt salary schedule, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, and 24 vacation leave days per year.

WORK SCHEDULE:

This position is funded through June 30, 2027. Although this grant funding has historically been renewed, continued employment beyond the current term cannot be guaranteed and remains contingent upon future grant awards. 40 hours per week, Monday - Friday, 8:30 am - 5:30 pm, some evening work required.

FLSA Status:

The position is an exempt position under the Fair Labor Standards Act requirements.

CONDITIONS OF EMPLOYMENT:

• You must document your citizenship or employment authorization within three days of hire.
• Criminal background check . Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• All new positions are contingent upon funding.
• At this time, Edmonds College does not sponsor H1-B Visas.

EEO/AFFIRMATIVE ACTION STATEMENT:

The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; [e-mail], 425.640.1814.

JEANNE CLERY STATEMENT:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College’s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College’s Annual Security and Fire Safety Report is available online at https://www.edmonds.edu/student-services/campus-safety-and-emergency-preparedness/clery-act/default.html .

Established in 1967, Edmonds College is a public community and technical college serving south Snohomish County. The college is guided by a mission centered on Teaching, Learning, and Community, with a strong commitment to academic excellence, student success, and community engagement. It serves about 18,000 students annually, including more than 800 international students from more than 55 countries. The college offers nearly 66 associate degrees and 111 professional certificates in 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu .