El Pollo Loco Shift Leader 3932

Waldorf Restaurant Group; Burbank (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

No overnight hours

Free meal during your shift

Employee discount on food

Career growth potential

401(K) Plan with match

Paid sick time

Job summary

Waldorf Restaurant Group is seeking a passionate Shift Leader in Burbank, California, to oversee daily operations and manage staff during shifts.

The Shift Leader ensures exceptional customer service, handles inventory, and maintains cleanliness while providing team training. Enjoy benefits like free meals, employee discounts, and career growth.

Qualifications

• Must be EPL Crew Member certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience.
• Physical demands include standing, lifting up to 40lbs, and complying with safety and cleanliness standards.

Responsibilities

• Oversee daily operations and manage opening/closing procedures.
• Ensure customer service meets company standards and handle inventory checks.
• Train team members on new products and operational procedures.
• Greet and assist customers to enhance their experience.

Skills

Customer service skills

Basic math

Computer skills

Job description

As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire‑grilled experiences that keep guests coming back while growing as a leader. Ready to ignite your flamin’ good career? Apply now!

POSITION PURPOSE:

The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
• Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
• Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.

Education/Work Experience:

Requirements:

• Experience: Must be an EPL Crew Member certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience.
• Competencies: Basic math, computer skills, and customer service skills.
• Physical Demands: A Shift Leader regularly stands, talks, hears, uses close and distant vision, tastes, or smell, and repetitively uses their hands to reach/handle/feel/grasp objects. The position occasionally stoops/kneels/crouches/crawls and may be required to lift objects up to 40lbs.

What’s in it for you?

• No overnight hours
• Free meal during your shift
• Employee discount on food
• Excellent career growth potential (we promote from within)
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Paid sick time