El Colegio | Barista Part-Time

PERG online; San Antonio, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

El Colegio baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep the coffee bar clean and ensure guest satisfaction.

You will communicate effectively with guests and associates, handle cash and credit transactions, and work well in a fast-paced, high‑pressure environment.

Qualifications

• Minimum 1 year customer service experience in food/beverage or retail environment.
• Previous cash handling and face-to-face customer service experience required.
• Ability to accurately input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must attain a valid Food Handler and Responsible Beverage Service certification.

Responsibilities

• Communicate effectively with guests and associates.
• Listen to and clarify concerns raised by guests and coworkers.
• Maintain professionalism in all situations.
• Perform well in high-pressure environments.
• Maintain proper uniform and grooming standards.
• Liaise with housekeeping to keep lobby areas clean.
• Assist with monthly inventory.
• Keep a clean workspace during shifts.
• Process payments and manage cash/credit transactions.
• Verify guest room numbers for charges and interact with other departments to meet guest needs.
• Adhere to proper food handling procedures and safety protocols.

Skills

Customer service

Cash handling

Communication

Teamwork

Stress management

Time management

Tools

MICROS

Job description

El Colegio | Barista

Overview:

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities:

• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift.
• Follow proper procedure for accepting credit cards and checks.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.

Qualifications:

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required.
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
• Must be able to attain a valid Food Handler & Responsible Beverage Service certification from approved providers below.

Approved Providers:

• ServSafe Food Manager Certification: ServSafe Manager https://www.servsafe.com/
• ServSafe (National Restaurant Association – gold standard)–Texas Food Handlers https://www.servsafe.com/
• National Registry of Food Safety Professionals (NRFSP) – TABC & Texas Food Handlers https://www.nrfsp.com/
• 360 Training / Learn2Serve – TABC & Texas Food Handlers https://www.360training.com/