EIS CASE REVIEWER

NYC Department of Social Services; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

The NYC Department of Social Services seeks Eligibility Specialist II's to evaluate Medicaid eligibility, involving client interaction, documentation review, and application of program criteria. Candidates must possess relevant education and experience in social services, customer support, or similar fields. This role is crucial in supporting the community by ensuring appropriate Medicaid coverage.

Qualifications

• Experience in interviewing and gathering information.
• Ability to prepare documentation for public assistance eligibility.
• Customer service experience dealing with social service inquiries.

Responsibilities

• Interview and review documentation to determine Medicaid eligibility.
• Respond to client inquiries related to Medicaid coverage.
• Prepare eligibility forms and activity logs.

Skills

Interpersonal Skills

Analytical Skills

Customer Service

Education

30 semester credits from an accredited college or university

Four-year high school diploma or equivalent

Job description

If you are hired provisionally in this title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment.

The Office of Constituent Services / Ombudsman Case Reviewer within the Medicaid Eligibility Information Services (EIS) is responsible for interviewing Medicaid applicants and reviewing their documentation to determine eligibility for Medicaid.

The Office of Constituent Services / Ombudsman is seeking two (2) Eligibility Specialist II's to function as EIS Case Reviewers who will :

• Respond to inbound and outbound telephone calls received from clients and / or authorized representatives with inquiries related to Medicaid coverage including possible questions related to the Excess Income Program or the A / Rs responsibility towards the cost of their care (NAMI-Net Available Monthly Income) if institutionalized.
• Interview and / or review documentation submitted by applicants / recipients (A / R) or authorized representatives, to determine eligibility for Medicaid.
• Conduct a comprehensive review of applications including financial and legal documentation, as well as paid or unpaid medical bills submitted by A / R and / or authorized representative.
• Determine eligibility for the appropriate level of Medicaid coverage for MAGI and Non-MAGI A / Rs.
• Assist consumers who need further assistance in understanding the eligibility criteria to qualify for the Excess Income Program.
• Prepare eligibility forms and notices to inform A / Rs of case disposition.
• Prepare daily activity logs of cases completed for submission to the supervisor.

Work Location :

505 Clermont Avenue, 7th Floor

Monday-Friday 9 : 00 a.m. to 17 : 00 p.m. with a 9am-10am flex hour to arrive to work.

Minimum Qualifications

1. Completion of 30 semester credits at an accredited college or university; or

2. A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below :

a. Interviewing, gathering information and / or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or

b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or

c. Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or

3. A satisfactory combination of education and / or experience equivalent to 1 or 2 above. College education may be substituted for the experience in 2 above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.

Special Note : Work experience which provides only incidental opportunities to perform the job duties as described in 2a, 2b and 2c above are not acceptable for meeting the minimum qualification requirements.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Educations website at https : / / studentaid.gov / pslf / .

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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