EHS/Operations Support

Primark Stores Limited; Gurnee (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Primark Stores Limited in the United States is seeking an in-store Operations Support colleague to assist the Store Manager with daily operations, EHS tasks, and delivering an excellent customer experience. You will act as the point of contact for Operations queries and help maintain a safe and efficient store environment.

The role involves supporting pricing, inputting system updates, and ensuring GDPR compliance, with a focus on delivering operational excellence and a positive team dynamic.

Qualifications

• Excellent communication and interpersonal skills.
• Strong planning, organisation and attention to detail.
• Administrative and computer skills with ability to work with systems.

Responsibilities

• Support Store Manager and EHS & Operations In-Store Lead with daily store operations and safety tasks.
• Be the point of contact for in-store Operations and EHS queries and cascade information to the team.
• Assist with pricing, till support and customer queries in line with Primark's customer promise.
• Maintain stock files, process maintenance requests, and support routine self-audits.
• Promote GDPR compliance and ensure safe working environment for customers and colleagues.

Job description

Because your opportunities are endless

Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, to be an in-store Operations Support colleague!

This role will:

• Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and
  act as a point of contact for EHS & Operations to help maintain a safe working environment for customers
  and colleagues. Support the store management team with proactively mitigating hazards, conducting
  training programmes and driving operational excellence

Sales & Customer Experience

• Print POS tickets to support Primark’s Pricing policy
• Assist with inputting price adjustments on system
• Print units per hour measures for tills when needed to support Till Team Manager’s understanding of
  resource requirements and effectiveness
• Support with customer queries with a view to resolving them in line with our customer promise

People

• Act as the point of contact in-store for Operations and EHS queries
• Actively cascade any Operations and EHS topics that arise to the store team
• Promote compliance to Operations and EHS policies and procedures
• Feedback and elevate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution
  when required
• Listen and communicate effectively as part of a successful store team
• Demonstrate trust and mutual respect in all interactions with the store team
• Support with EHS training for new starters and refresher training for Retail Assistants when required

Operations / Cost Control

• Support the store management team to deliver operational excellence throughout the store and in line with
  ‘The Way We Work’ manual
• Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with
  any store deadlines
• Support with EHS activities in accordance with local guidelines
• Review DAN/WAN communications and action Operations and EHS tasks
• Understand and adhere to GDPR policies and procedures
• Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball
  corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
• Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so
  the tasks are completed within agreed timeframes
• Support store management team by completing relevant contractor management paperwork
• Assist with reporting and resolving any technology repairs in a timely manner
• Manage the lost property (non-valuable) process
• Complete stationery orders for the store
• Order shop floor goods (not for resale)
• Support with routine self audits
• Order PPE to maintain sufficient stock of supplies for a safe working environment
• Check First Aid kits are stocked with relevant materials / supplies

Desire to provide great colleague & customer experience

• Great people skills with an ability to build and maintain credible working relationships with colleagues
• Ability to effectively communicate, guide and support colleagues
• Planning and organisation skills with strong attention to detail
• Administrative and computer skills
• Positive, proactive and self-motivated

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.

We encourage all our people to grow, learn, and develop. to join us!

The pay range for this role is: $17.60 hourly.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [e-mail] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

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REQ ID: JR-14315