Operations Support Associate

Primark; Hyattsville (MD); On-site; USD 20,002 - 28,488; Full time

Job summary

A leading retail chain is seeking an in-store Operations Support colleague in Hyattsville, Maryland. This role involves supporting store management with operational and EHS tasks, maintaining a safe working environment, and ensuring an excellent shopping experience for customers. Key responsibilities include mitigating hazards, assisting with POS ticketing, and managing technology repairs. The successful candidate will demonstrate strong organizational and communication skills and have a passion for delivering an amazing customer experience. Join the team to contribute to a diverse and inclusive workplace!

Qualifications

• Passion for store operations and providing a great colleague and customer experience.
• Strong organization, administration, and data entry skills.
• Ability to effectively communicate and support colleagues.

Responsibilities

• Support Store Management team in mitigating hazards and conducting training programs.
• Assist with POS ticketing and price adjustments for customer experience.
• Promote EHS activities and conduct training for new hires.

Skills

Organization skills

Communication skills

People skills

Attention to detail

Data entry skills

Planning skills

Job description

Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague!

What will I be doing?

As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS tasks. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in supporting both safety and operational excellence in-store.

How it looks in action:

• Support the Store Management team by proactively mitigating hazards, conducting training programs and driving operational excellence
• Support the customer experience by printing POS tickets and assisting with updating price adjustments
• Support with EHS activities in accordance to local guidelines, including training new hires and training refresher courses
• Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork
• Assist with reporting and resolving technology repairs in a timely manner
• Input updates to systems and maintain stock file accuracy and manage lost property process
• Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked
• Support with routine self-audits and update the Store Manager/EHS & Operations In-Store Lead on daily/weekly activities and deadlines

Who you are:

You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience:

• Strong organization, administration, and data entry skills.
• Great people skills with the ability to build and maintain credible working relationships with colleagues.
• Ability to effectively communicate, guide, and support colleagues
• Planning and organising skills with strong attention to detail.
• Administrative, data entry, and computer skills.
• Positive, proactive, and self-motivated

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.

We encourage all our people to grow, learn, and develop. Apply today to join us!

Our fashion isn’t one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.

The pay range for this role is: $17.60. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job‑related knowledge, skills, and experience, among other factors.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [e-mail] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.