EHR Support Desk Coordinator

Stridecare; Addison (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

StrideCare, based at the corporate office in Texas, is seeking an EHR Support Desk Coordinator to assist the Athena EHR support team and staff. You will manage service desk tickets, handle account management for multiple applications, prepare support documentation, and participate in testing and upgrades, with a focus on accurate data and timely resolution.

This in-office role requires strong organizational skills, familiarity with health IT concepts, and the ability to work well across clinical

Qualifications

• 2+ years of experience in a health care setting.
• Knowledge of electronic health records concepts and regulatory basics.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Ticket Management (60%): manage service desk tickets and track status.
• Application Support (20%): assist with EHR applications and upgrades.
• Account Management (10%): oversee user accounts and permissions.
• Preparing Support Documentation (5%): create user guides and runbooks.
• Other Duties as Assigned (5%): assist with ad hoc tasks.
• Assist in covering ‘help desk’ tickets related to EHR usage.

Skills

Ticket Management

Organizational Skills

Multitasking

Communication

Problem Solving

Health IT knowledge

Job description

Description

Job Title

EHR Support Desk Coordinator

FLSA Status

Exempt

Location

Corporate Office

Department

IT

Remote | Hybrid | In Office

In Office

Job Summary: The Electronic Health Record (EHR) Supoprt Desk Coordinator will provide support to the EHR athena support team and the staff and providers of StrideCare. Duties will include service desk ticket management, account management for multiple applications, preparation of support documentation, application trouble shooting, testing and upgrades.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

• Ticket Management (60%)
• Application Support (20%)
• Account Management (10%)
• Preparing Support Documentation (5%)
• Other Duties as Assigned (5%)
• Assist in covering “help desk” tickets related to the use of EHR
• Ability to analyze, diagnose, suggest, and implement process changes
• Support business projects such as regulatory compliance, provider productivity, patient experience, etc.
• Support new implementations of EHR
• Assist in testing of upgrades as necessary
• Identify problems and assist in resolving issues with software
• Perform some software development tasks in EHR, Practice Management, and ancillary applications
• Assist with contacting software vendors as necessary for high-level troubleshooting and known issue resolution

Required Skills / Abilities:

• Strong organizational and multitasking abilities.
• Knowledge of electronic health records principles; implementation or upgrade support a plus
• Familiar with clinical data and financial reporting a plus

Skills

• Ability to communicate effectively in writing, email and verbally to all levels of organization
• Strong interpersonal skills to work effectively with all members of the organization
• Ability to recognize issues (whether existing or potential) and proactively communicate to co-workers and supervisors
• Ability to identify and solve problems and make decisions under pressure and time constraints
• Ability to coordinate with branches of the internal and external teams
• Organization
• Detail-oriented
• Ability to multitask?
• Ability to prioritize multiple projects
• Ability to work independently and as a member of a team
• Ability to assess and evaluate current and future workloads

Education and Experience:

• Knowledge and understanding of current trends and developments in health information technology as defined by healthcare reform, HITECH Act, MACRA, and HIPAA security rules
• At least 2 years’ experience in a health care setting