EHR Integration Specialist

Elsevier Inc. Company; Pennsylvania; Hybrid; USD 79,000 - 131,000; Full time

Job summary

Elsevier Inc. is seeking an EHR Integration Specialist in Customer Success (Clinical Solutions) to bridge client needs with our SaaS platforms. You’ll shape integrations, discuss specifications, and guide configurations to improve patient care workflows.

In this high-visibility role, you’ll partner with client IT teams, drive retention, and ensure successful deployments across healthcare settings. Join a team dedicated to clinicians and patients.

Qualifications

• Strong IT background with HL7, FHIR, OAuth, SAML, and ADFS.
• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR.
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Become the expert on the business models and rules behind each Clinical Solutions product.
• Master the access and entitlement methods used across our business.
• Partner with Elsevier’s Implementation Lead to match client needs to the right solution.
• Lead complex integration conversations with customer IT teams and stakeholders.
• Answer customer questions on technical requirements and integration capabilities with confidence.
• Spot process improvements, then recommend, implement, and sustain them.
• Maintain technical integration documentation that captures and shares best practices.
• Connect teams across departments so downstream functions succeed.
• Develop and refine processes for enhanced features that drive customer retention.

Skills

HL7

FHIR

OAuth

SAML

ADFS

Single Sign-On

Infobutton

SMART on FHIR

Client/server applications

Multiple priorities

Education

Bachelor’s degree (BS/BA) or equivalent experience

Tools

Confluence/Jira

Excel

Word

MS Project

Visio

Job description

EHR Integration Specialist, Customer Success (Clinical Solutions)

Where your technical expertise meets real clinical impact. Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR.

About Our Team

We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients.

About the Role

You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better. This is a high-visibility role. Your work will directly affect customer satisfaction and retention.

What You’ll Do

• Become the expert on the business models and rules behind each Clinical Solutions product
• Master the access and entitlement methods used across our business
• Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution
• Lead complex integration conversations with customer IT teams and stakeholders
• Answer customer questions on technical requirements and integration capabilities with confidence
• Spot process improvements, then recommend, implement, and sustain them
• Maintain technical integration documentation that captures and shares best practices
• Connect teams across departments so downstream functions succeed
• Develop and refine processes for enhanced features that drive customer retention

What You Bring

• Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
• Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
• Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio
• Ability to juggle multiple priorities and meet deadlines
• Bachelor’s degree (BS/BA) or equivalent experience

Preferred

Preferred Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts Healthcare IT implementation support and project management experience Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience

Benefits

We are delighted to offer country specific benefits.

Compensation and Incentives

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Maryland, the base pay range is $82,800 - $137,800. This job is eligible for an annual incentive bonus.

Accommodations

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Equal Employment Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.