EHR Help Desk Analyst (Epic, Cerner, Allscripts, ServiceNow, EpicCare, Ambulatory, Security)

MVP Consulting Plus; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

A leading consulting firm is seeking an EHR Helpdesk Analyst to provide advanced technical support for the Epic electronic health record system across multiple healthcare facilities. The position requires proficiency in relevant EHR platforms, 2 years of experience, and Epic certification in specific modules. This role involves assisting in various clinical applications and requires a dedicated shift from 11 PM to 7:30 AM.

Qualifications

• Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
• Proficient with ServiceNow or other enterprise ticketing systems.
• In-depth understanding of EHR platforms (e.g., Epic, Cerner).

Responsibilities

• Provides advanced technical support for the Epic electronic health record system.
• Supports clinical applications across state-operated behavioral healthcare facilities.

Skills

Epic technical support

ServiceNow

Understanding of EHR platforms

Education

Epic certification

Job description

NCDHHS-764888

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. 3 rd shift 11 PM – 7:30 AM

REQUIRED/DESIRED SKILLS Skills Required/
Desired Experience Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. Required 2 Years Proficient with ServiceNow or other enterprise ticketing systems. Required 2 Years In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). Required 2 Years Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Highly desired Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Highly desired