EHR Applications Manager - Pharmacist

Jefferson Health; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Tuition assistance

Job summary

Jefferson Health is seeking a senior leader to guide the development, optimization, and support of the Epic EHR platform within a large enterprise environment.

The role focuses on reliable, secure Epic functionality, coordinating system builds, configurations, tests, upgrades, and releases using Sherlock, Nova, and Orion tools. You will mentor analysts and align work with IS&T and clinical operations.

Qualifications

• Experience with Epic applications development, support, and lifecycle
• Demonstrated leadership in healthcare IT projects and teams
• Ability to plan, coordinate, and deliver integrated Epic solutions

Responsibilities

• Lead teams in supporting Epic and related applications across clinical/operational domains
• Oversee Epic design, build, testing, upgrades, and release cycles
• Coordinate with IS&T and operational leaders to prioritize work and manage risk
• Mentor analysts, enforce Epic best practices, and ensure security and scalability
• Establish standards for integration design, documentation, and lifecycle management

Skills

Epic EHR

Leadership

Project management

Stakeholder collaboration

System optimization

Education

Doctorate in Pharmacy

Pharmacist license (PA)

Tools

Sherlock

Nova

Orion

Job description

Number of Positions In Requisition 1 Job Details Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic‑specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single‑platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Job Description Summary Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic‑specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single‑platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Job Duties

• Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.
• Lead the design, configuration, and implementation of Epic enhancements and upgrades, ensuring adherence to Epic foundation standards while ensuring alignment with IS&T and operational priorities.
• Collaborate with cross functional teams to resolve operational issues, support advanced root cause analysis, and implement targeted improvements that strengthen system reliability and reduce risk.
• Utilize Epic vendor tools (e.g., Sherlock logs, Nova upgrade review tools, and Orion project management solution) to coordinate efforts.
• Influence technical direction by guiding decisions on tools, design approaches, and methodologies, ensuring alignment with IS&T and operational priorities while supporting tactical planning and aligning work to broader strategic plans.
• Provide mentorship and technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices, including Epic's, across application and integration efforts.
• Establish and maintain standards for integration design, documentation, and lifecycle management, ensuring consistency with evolving technologies and organizational priorities.
• Oversee vendor management, implementations, and maintenance processes, ensuring solutions meet performance, budget, and operational expectations.

Minimum Qualifications

• Doctorate in Pharmacy
• 3 years Leadership experience, either through direct supervision of staff or equivalent responsibility in project management, team or operational leadership roles or 3 years
• Experience in Epic applications development, support, and maintenance, including hands‑on participation in the application lifecycle (design, build, testing, implementation, and ongoing support) or 4 years progressive experience in Information Services, or a combination of Information Services and direct healthcare industry experience.
• Experience working within Epic‑based large hospital or integrated delivery networks (IDNs) and/or deep understanding of clinical or healthcare operations.
• Program and large scale project management and upgrade facilitation experience.
• Ability to plan, develop, and implement integrated systems architecture and associated standards.
• Ability to coach and mentor team members.
• RP - Registered Pharmacist - State of Pennsylvania
• Upon Hire and EPIC Certification - Epic Systems
• Upon Hire

Preferred Qualifications

• 5 years direct leadership responsibilities and 5 years Epic applications support and 7 years progressive experience in healthcare delivery Information Services.
• Experience in Solutions Architecture including the ability to connect and align disparate clinical systems, creating cohesive solutions that support the patient journey and simplify complex clinical workflows while remaining aligned with organizational standards and long term plans.
• Strong business acumen with the ability to manage application portfolios and Epic roadmaps, support enterprise wide application rationalization, and contribute to budget planning and forecasting.
• Skilled in clear business and technical writing, including preparation of SBARs, RCAs, and other structured decision support documents.
• Multiple certifications and proficiency badges.
• PMP - Project Management Professional - Project Management Institute
• Upon Hire

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Work Shift Workday Day (United States of America)

Worker Sub Type

Worker Sub Type Regular Employee

Entity Thomas Jefferson University Primary Location Address

Entity Thomas Jefferson University Primary Location Address 1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value.

Benefits

Jefferson offers a comprehensive package of benefits for full‑time and part‑time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short‑and‑long‑term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part‑time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly‑qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.